CignaReviews of cigna.com

I have top-of-the-line health insurance from Cigna that has no copay or referrals required and allows me to see a Massage Therapist for up to 50 visits a year. Before seeing the Massage Therapist, I verified with Cigna, and they confirmed the coverage. In 2019 and 2020, I sought treatment for the pain I was experiencing. I went to an in-network Massage Therapist and they also confirmed my coverage with Cigna. Cigna denied 27 visits from 10/2019 – 11/2020 through their affiliate American Specialty Health Group, Inc. (ASH Group) stating that my pain level was moderate and only rated between 5-7 (on a scale of 0-10) and that I should seek self-care. I have been a customer of Cigna for over 8 years, and I have always paid my dues of over $2000/month. I have been pleading with Cigna to do the right thing and pay these legitimate claims for almost two years now. Unfortunately, they have not and I am now I’m facing a collection of $1,485. On top of that, I can’t seek treatment for my continuing physical pain and I have mental anguish and stress as a result of Cigna’s non-payment.

I have Cigna global, and I must say their service is appalling. I do not trust they will cover me at all or assist me in any way in case of a serious illness or complications. Moreover, customer service is painfully stressful. 1. Calling them has a cost. 2. Their option 'Request a call back' means they will never call you back. 3. Same with emails - they never ever reply. 4. If by chance they do reply, they will transfer you to a department that will never pick up. You need to request a call back again - and wait forever. 5. They took over a month to reimburse me 55 pounds. Ridiculous. I do not feel accompanied or that my health is in safe hands with them.

My otherwise healthy father was diagnosed with stage III cancer in March 2021. Cigna's very slow preauthorization process for every treatment, drug, and adjustment to the treatment plan delayed the onset of care at each step -- sometimes by up to two weeks -- for crucial treatments. After one round of chemotherapy and radiation, the oncologist ordered a mutation test and identified a mutation that certain (expensive) drugs are very effective at treating. But again this had to be pre-approved by Cigna, so we waited again. He stopped being able to hold any food (or oral medicine) down literally the day before the new pills arrived. My father died less than 10 days later, with the delays effectively blocking my father's access to these newer, more effective cancer treatments. It is unknowable what would have happened if Cigna did not repeatedly delay my father's treatments, probably by more than a month once you add up all the delays. Spending countless hours on the phone with Cigna certainly made the experience more painful for my mother. I hope your family never goes through a similar ordeal. Consider a different option.

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Worst customer service ever. The people working at cigna customer line have no knowledge and you stuck in the line for 30 minutes waiting for the manager. No notice or explanation. They can't do more then reading the claims. No knowledge, no thinking or what so ever. I wouldn't call that customer service.

Just speechless just disappointed! Can’t compare it with our previous Insurance AXA… customer care don’t get back to you even after 2 weeks! Called several times left message wrote several e-mails, they said they’ll call back none of that happend! Just bla bla bla….

Terrible service not comparable to previous insurance with Allianz. They are determined not to pay you and make you jump through hoops.

I booked an online appointment for a Lab test on MDLive. Process was smooth UNTIL I received conflicting confirmation emails from MDLive about my appointment. Now I had to call to figure it out, and after speaking with the first representative from CIGNA, she didn't/couldn't answer my question as to whether my appointment was confirmed or not. Her supervisor could not offer an answer as well. 30 minutes of my time wasted on a serious flaw in MDLive by CIGNA's system. Representative do not have visibility into lab appointments so the customer service was horrible.