CignaReviews of cigna.com

I've been on hold for over an hour for the past three days now. Even as I'm writing this I'm still on hold - It's been about 2 hours since I called. I understand that this is the busy season with everyone getting their Plan D's together, but this is ridiculous!

They deserve a negative rating. I’ve been on hold for over 2 hours now. Should I just give up? Are they worth using?

Have been on hold for over two hours... I'm expecting up to 4 based on what I'm reading. This is disgusting.

Horrible, horrible service. Trying to decide on Part D plans. Cigna took over Express Scripts, our prior plan, but while ES was very, very good and responsive, I've had NO luck even getting a Cigna person on the line to get answers to our questions. We've waited 1 to 2 hours on HOLD, before giving up. We're older, on social security, and can't deal with this terrible service and uncertainty.

At this moment I am still holding. I just want to know how much longer the wait would take. I have been holding until right now, 1 hour:43 minutes. If there was a negative 0 star Cigna customer service earned it!!!

1 star because 0 is not possible. It's been farcical trying to book an appointment. I actually now have an appointment with the NHS next week while I'm still waiting on Cigna to accept my referral. It's a joke of a company. My advice; stay away from them.

I have the most expensive policy on their international medical cover - Platinum. I am abroad and have been trying to get through to someone for pre-approval of cover for a very painful condition for over 2 hours now. In addition, I sent over a few administrative questions by email a couple of weeks ago and they haven't bothered to respond, let alone acknowledge my email. A complete and utter disgrace - not worth the money or the hassle.

Just spent another 30 minutes of my life waiting to speak to someone at Cigna who could help me understand why my claim was denied. Cigna is the absolute worst insurance company in the world. This is my 5th call to them to try and resolve an error on their side. Still no resolution.