CignaReviews of cigna.com

Absolutely a nightmare dealing with this company for my Medicare Advantage plan. I could write several pages about it from my extensive notes on all their screwups. 1. Very hard to find a well reviewed PCP that accepts new patients in Central FL. As to a Dentist you have to travel at least 45 min away to get one and 3 months later! 2. The first PCP I had was Adult Medicine of Lake County and they screwed up my paperwork on numerous occasions so I had to switch PCP's right away 3. Switching to a new PCP - I was told I could see the new one 13 days later at the beginning of the next month but they screwed THAT up. So I had to wait til the following month because the CSR at 800# didn't do the paperwork to get it done. So I lost 2 months right at the beginning just trying to get hooked up with a Primary Care Physician. 4. On several follow up calls regarding my eligibility to see the new PCP I was told "everything is okay" only to find out it was NOT okay. So I spent literally HOURS over the course of 7-8 calls trying to straighten out that mess. They kept saying I was find and all was well but then when the Dr. Office told me it was NOT, I had to call back only to find out "No, it was NOT right... so back to the long phone calls trying to straighten it out! 5. I filed a grievance about all this. I got a letter saying basically "we investigated ourselves and found no problem". What a joke! Turns out they did not even address the specific points of my grievance. Seems like a total white wash to me. I am going to file another grievance. 6. I don't know if this is a CIGNA problem or a Dr problem but all I know is, many appointments take at least a month of waiting and sometimes 3 months. So it seems they don't have enough doctors. Maybe because their doctors are bad or incompetent or ? My first PCP dr. screwed up my paperwork causing me to travel a half hour to a lab only to be told I could not get my blood taken because the PCP dr said I couldn't. (What?! I had already called the Dr office and they assured me I could get the blood tests there the next day!) 7. Getting a dentist? Crazy. 3 months out and only 2 possible dentists to go to and I live in central FL where it's very populated and they have plenty of dentists - just that none of the dentists will take the Preferred Plan I have. 8. Now I have called to get an appt with a specialist for ear nose and throat and the office there called me to say they will hook me up with an appt with a Nurse Practitioner (!) but if I want to see a Doctor (which I do!) then that will be at least a month out from now... What? Dr appt needed and I'm given a nurse? WTH? In conclusion, CIGNA is absolutely horrible and as soon as I get my dental work done - if I even do - then I am getting the heck away from CIGNA. "5 stars" from Medicare?? What is that all about ? How is that legit? Do NOT use Cigna is my recommendation.

CIGNA sois unos estafadores!! Mi mujer contrató un seguro de desempleo y despues de 10 años de estar pagando, en el momento de necesitarlo de vuelven loco para no pagartelo. POR FAVOR NO CONTRATEN ESTA COMPAÑIA ESTAFADORA. Mejor te guardas el dinero en una cuenta aparte, para cuando lo necesites.

Worst insurance company ever experienced. They try every excuse to avoid reimbursement, and when their excuse is proved wrong, they find another one.

they only answer emails and calls when you want to hire them, to cancel they disappeared and I kept calling and they started saying it would take 5 business days to cancel the account, next time I call they say it will take 15 business days but never really canceled. I had to cancel my card. Its also bad service when you want to go to a doctor and refused to pay my emergency hospital visit for an alergic reaction.

Basically, you get nothing in return for your premiums. That is my personal experience. When you query why your claim has not been honoured, despite receiving prior authorisation, they will pass you from pillar to post with nonsensical explanations. In my case, as I had an issue with my eye, (a possible detached retina), they authorised me to consult an ophthalmologist. As part of the visit, given that a detached retina is a medical emergency, the ophthalmologist examined my eye, (obviously). Cigna subsequently refused to reimburse me the cost of the consultation, stating initially that I did not possess eye cover, and then, subsequently, that although I had eye cover, I was not covered for the cost of an eye examination. Had I known what they were like, I would not have taken out health insurance with them and am now cancelling my policy.

One star is more than Cigna Supplemental Insurance deserves. I have been fighting with the sorry insurance company to pay a simple emergency room visit that I filed in March. It has been one thing after another with absolutely no communication from cigna and when you call you still can not speak to the person handling your case no they have to send an email of which you get no response even once it is escalated to management. DO NOT PURCHASE this insurance with the belief that they will be there when you need them even though you pay your premiums.

The dental insurance is a scam, they won't cover any treatments but cleanings. Is not like I want to get a dental implant for fun, they told me I have to wait a year and pay a higher policy price that includes visual and hearing and waiting another year to get any benefits covered if any, like why on earth I will need to pay for visual and hearing when all I need is dental care. This is company is a scam.

No response after multiple calls