CignaReviews of cigna.com

We are new to Cigna after a job change. What a nightmare. We cannot find primary care physicians, and I have been trying for the better part of the last three days. I have personally called every doctor's office who is on Cigna's website and "accepting new patients." None of them are accepting new patients until March or May of 2023. The website is FULL of errors. I called a doctor's personal cell phone yesterday--that was awkward. An "imaging center" listed near me is actually a personal home (and the company associated with it is in New York--I'm in California). I have called Cigna several times for help, and everyone is so optimistic that they can find someone at first. Then, they offer to call back and never do. Or the call suddenly is disconnected (it has happened 3 times today!!). And I have to call back and start the process all over...from the beginning. I'm on hold right now, and the noise from this particular call center has been incredibly loud. It's Friday and I'm sure everyone is ready to quit work early, but it's very unprofessional. I'm at my wits end and not really in the mood to hear a party in the background. I'm incredibly frustrated that I am paying for health care this year and not able to even see a doctor.

all smoke upfront, their systems run on unsupported apps, parameter changes affect work output , but they don't adjust metrics accordingly. their existing baseline appears to be more from employees (must have cigna insurance) and metric dings than actual profits. No wage increase for nearly 9% inflation (biden), but their quarter growth per S&P index is 10% growth. Bean counting (thieves) geniuses.

I had to get an urgent treatment (acute bleeding) so went directly to the hospital and CIGNA refused to pay the bill for it. They claim I should have called earlier and this was my fault. I asked to speak to a manager and still waiting to hear back. I will ask my employer to swap back to BUPA. Service was just miles better there. Not sure why we ended up with CIGNA.

Second time - a nightmare experience with transportation for an 89 year old. When the insurance time comes up to switch we will surely be changing from Cigna because their services are awful and Cigna operators do not care at all!

Appalling company with the worst customer service I have ever encountered. As other reviewers have pointed out claims for standard treatments will be blocked and the process of receiving 'Pre-authorisation' is lengthy and opaque with no explanation given for arbitrary limits being set on the amount of treatment a patient can receive. Be warned, this will happen even if treatments are listed as covered by membership so this may not be useful in practise. The finance team are also incredibly rude and unhelpful, don't bother waiting for a call-back as it wont happen and you will be kept waiting weeks for reimbursement and then told to seek further random documents. Honestly, unless you have no other option avoid at all costs...

The only reason why I have them a one star rating I because I can't leave them a zero since June 28th I have been back and forth with them about the prescription medication Makena that me and my doctor's office we initially told I did not need a PA for only to find out after 2 weeks and sending in medical records to Accredo that we did need a PA for the medication we were told by numerous customer service agents that we had to go through Accredo further PA and they would bill them which was completely false so my doctor's office did as they should and sent in the PA only for it to be denied mainly in part because they don't have any medical records of me having any preterm births but that was 13, 14, & 15. The practices in which I had my 14 and 15 year old has since closed down and I've since relocated 13 years ago and I highly doubt they keep any medical records that far back I advised them the most recent medical records I can provide is from 5 years ago when I had my daughter but she was term 37 weeks and 1 day with the help of a cerclage and the Makena injections which they claim is not medically necessary for someone in my condition that has had multiple preterm births 3 to be exact I was told that also it was denied because there is no proof that I have had an allergic reaction to the generic version hydroxyprogesterone there would be no record of that being that I have never used it but I was willing to use because at this point I just want my baby boy to be viable and healthy only to be told by a customer service advisor that they don't cover it because it is an experimental drug so even if my doctor was to send in the PA which she has already done the are going to deny it because the medication is an exclusion medication so the only choice Cigna is giving me is to have to my baby early as proof that the medication is medically necessary to me and just pray my baby is strong enough to fight through everything he would be forced to deal with because of this company's negligence and poorly trained customer service I have reached out via Facebook send multiple emails to the let u help you email address only for someone to get in contact with me to schedule a peer to peer but never even had the decency to call I have been promised multiple call backs by customer service agents and chat agents and someone from the social media team all of which have been no help the biggest mistake I've ever made was switching from united healthcare to you all cause I actually ok it my baby's life at risk of the stress alone from dealing with this does not cause me to go into labor the medication that y'all dee not medically necessary definitely will

Recently switched to Cigna and wow am I amazed at how terrible a "health" insurance company can be. I was on the phone over an hour yesterday trying to figure out why they don't cover a necessary medication for me and was told 4 different answers. At one point I said to the person on the phone "so I am just screwed at this point" and the rep said "yes". Not only do they not cover my necessary medication, but ALL the alternatives are excluded as well. My medication went from costing $5 for a 30 day supply to $86. At least open enrollment is in a few months so I can switch. I wish someone actually cared at CIGNA.

I employ by cigna for 1 year and see many time where claims are denied for no reason, it is ever day many time. Training we have is very bad but we expected to keep high call number. Many time claims are sent back for no real reason and we are told to give many disclaimer to cover activity and long process time. I going to resign very soon because i feel bad having to lie to provider and customer. many many unethical practice some illegal