CignaReviews of cigna.com

Worst insurance you could ever have. The whole system and customer service sucks. My wife is battling cancer and our biggest obstacle is Cigna. Top oncologist on the planet has requested numerous scans and they are constantly denied. I have fought for 8 months for my spouse and it is hopeless. We were forced to use them stem my company switched insurance. There is not one thing good about this company. Don’t put yourself or a loved one under their plan. You would be better without. They are not a part of any solution in the patients care.

In 2017 I was diagnosed with sarcoidosis after a chest x-ray, CT scan and biopsy. I was put on prednisone and the doctor said I needed to have a follow-up CT in three months to see if was responding well or if the sarc was getting worse. For TWO YEARS they refused to authorize another CT and I had no idea what the status of my disease was. I finally switched to Kaiser Permanente (I was in California by then) and they got my CT done almost immediately. I am no longer in CA so I ended up back with Cigna and the nightmare has continued. I severely sprained my ankle (grade three with multiple ligament tears and a tendon tear). I haven't walked in 3.5 months but they kept refusing to authorize the MRI that my doctor needed. He said I very likely need surgery but only an MRI would tell him what exactly was wrong and what he needed to do to fix everything. They denied twice and then finally my doctor got on the phone with them and fought for it and they finally approved. The MRI showed my ankle was more damaged than what my doctor had even thought and I definitely need surgery. But now I'm having to wait again for Cigna's authorization and the surgery scheduler told me "well, since it's Cigna it will likely take awhile to get approved". Even people in the healthcare industry know that Cigna sucks for anyone unfortunate enough to have it. I'll be lucky to get the surgery I need by the end of September, if at all. If I can't get the surgery I'll have to go on disability and I will definitely be hiring a lawyer! And don't be fooled by their responses to these bad reviews. They responded to me four years ago and when I called them I was told that it wasn't their fault and there was nothing they could do to help the situation. Their responses are a joke. They don't care about you. The ONLY thing they care about is their bottom line. I will be petitioning my husband's employer to drop Cigna as an insurance provider and I'll be petitioning HARD. My daughter is on Medicaid and she NEVER has had to go through anything like this. She has it through Humana and they have treated her with excellent care. Cigna has no soul. In response to the Cigna "let me help you" response to my review... screw you! I've done that before and it was a huge waste of my time. You think your responses to these negative reviews make you look good but what people need to know is that they are 100% for show and nothing more. You do absolutely NOTHING to help. I'm waiting for my surgery request to be denied at which point my doctor will be calling Cigna directly and I'll be calling a lawyer! I'm already drafting a letter to my husband's company to urge them to drop Cigna as their health insurance provider. There is no way we are the only ones there that are being crapped on by you. People, if you live in an area that offers Kaiser, chose them!! They are amazing!! Cigna is the devil. Chose them and you'll be in hell.

If I could give Cigna 0 stars I would. THEY SUCK. I'm on my dads insurance so it isn't mine, but from what they said and from my experience with them I will never do anything with them again. I've been working on filling out my mission papers and had a simple question about the insurance my parents couldn't answer I called their customer service number and they were absolutely no help.

CIGNA IS A WORST INSURANCE THAT I HAVE ENCOUNTERED. INSURANCE THAT YOU CANNOT GET ANY BENEFITS FROM THEM AT ALL. SO WHAT IS THE USE IN STAYING WITH CIGNA. I WILL REALLY TERMINATE MY INSURANCE. SEUSKIRCHEN

Awful. Just awful. I'm so frustrated with Cigna's terrible customer service and our entire health care industry. It's such a shame that we pay so much for such terrible service.

My mom was diagnosed with Stage 4 lung cancer. It took a month to get approval for the test she needed even after the oncologist did a peer to peer review with Cigna. We had to jump through ridiculous hoops to get a biopsy. Now she needs scans to see where all it has spread so she can begin treatment. We have been trying for 2 months to get these approved. The insurance is literally killing her!!!!!

DO NOT SIGN UP FOR CIGNA GLOBAL It's been more than 8 months since I've submitted for my compensation and Cigna Global is not giving me my money. Seems like Cigna Global is a scam. They say they sent the money to my bank, scam artist quote 1, but nothing has arrived. It's been 8 MONTHS. And they made me pay so much money for a year and I can't even claim for two receipts. I wish all of us can build up a law suit against them because this is ridiculous. Cigna Global is robbing their customers.

My experience is very bad with this company. I live in Oman and here it is Serviced by MedNet another worst company. These guys keeps on denying every claim despite me having Gold card. Cigna doesn’t have an office here. I highly recommend not to go for Cigna.