CignaReviews of cigna.com

In the past 2 years I have gotten the following treatment for neck/back issues: 1. 3 months of physical therapy (which Cigna canceled bc when I felt like slight progress was being made, they canceled coverage of PT) 2. 4 months of Platelet Rich Plasma (PRP), uncovered by insurance. 3. Chiropractic/Acupuncture, uncovered by insurance. My left arm and hand has extreme pain/numbness recently, affecting my ability to work. When requesting a cervical/lumbar MRI to get to the bottom of it, Cigna has denied my request due to lack of supported treatment. They are a joke and don’t care for their customers in pain, yet they earn $1.6B in revenue a year. UPDATE: E-mailed the link Cigna provided and they sent me an automated message with a phone number to call- the generic hotline I have already called. They basically sent me into another loop. I received an automated call from Cigna this morning- 2 days before my appointment- letting me know they once again denied my claim. No indication as to why, so now I'm starting the process again. I reiterate- CIGNA IS AWFUL AND DOES NOT CARE. Update#2- My MRI resulted in 3 bulging Cervical discs and 2 lumbar discs. I had ‘moderately severe’ degenerate disc disease in my C6-7. Hence all the pain and symptoms I had initially- submitted a claim to Cigna for - now i ask they reimburse me for costs they should have initially covers. I will update accordingly.

Absolute worst insurance company out there. Denying legitimate, everyday claims, resetting deductibles in the last part of the year, complete fraud from these losers. Always a different story every time you call, went to see my PCP, had blood work and X-rays done, got billed as four different doctor visits and they had me pay 80% in-network, deductible was met and lab work is supposed to be included under the copay, wasted hours fighting with people in India who appearemtly don’t even have access to Cigna’s data. Special place in hell! Go duck yourselves Cigna, you can rot in ducking hell!!!!!!

I asked a quote on an intermediary website. Cigna customer agent called me and I told them I wanted to get quote and coverage information and my coverage is expected to start next year (3 months from the phone call) The agent interrupted me in the middle of my sentence, and said 'Good, I will call you next year then' in a furious manner and hung up on me. Grow up...

I had somewhat high iron levels when my annual wellness labs were conducted and my primary care provider referred me to a hematology office. I went in and met with the hematologist for 10 minutes in which no additional labs were drawn, nothing was done other than him to explain anatomy and how blood flows through the circulatory system. It concluded with him stating no further action was needed and he was not concerned with my labs. A month later I get a bill in the mail, they charge $565 for a "new patient fee", my insurance only covered part of that so I was on the hook for over $200 out of pocket. I tried contesting it with both the office and the insurance to no avail. Shame on the hematologist office for charging highway robbery for rendering NO service, and shame on Cigna for failing to pursue that office and question the validity of the charges.

Cigna is the worst insurance company!!! The customer service is a joke! A payment came out of my account double. I am still waiting on a refund check 6 months later. When I terminated my policy on May 18 they dated my termination date to be in February. Therefore my doctor claims from March-May we’re denied and I now have a responsibility of $650 to my doctors office. I have called and been in contact for MONTHS to resolve this issue. I’m constantly transferred, hung up on, or given different information from each representative. They continuously deny my request for the termination date to be corrected. I have asked multiple times to investigate in terms of bringing up phone calls, etc. to show I have complied and done all things necessary to try and resolve this issue. This is short and simple of what I have dealt with over the past 6 months. I’ve decided to take this L and move forward because I’m so exhausted after speaking to countless representatives and waiting around. Please save your time and money!!!

Bad is not enough to describe Cigna’s service. Our experience with Cigna from the provider point of view: 1. They don’t send remittance advice- they pay (if they do) and you need to guess for which invoice/ member they have paid. 2. They make payments to wrong providers- and if you bring this up to their attention NOTHING will happen! Our payment has been made to another facility and although I have called cigna several times about this issue, each time I need to explain it from the beginning and each time I am being told that they will forward it to the relevant department, and I need to call back in 10 working days. Although they give me reference number, they still don’t have any notes about my previous calls! It looks like I can write off this invoice because this is going on since 2019! 3. They ‘’don’t receive’’ invoices- I really don’t know what they do, but although you send them an invoice via email- they claim that they have not received it and ask you to email it again and again and again. Same as above, every time you call them, they ask you to email them the invoice and follow up in 3 working days 4. They have million different departments- so you never know which number to call, and if you call the wrong department you need to wait for ages to be transferred and then you need to give them all the information from the beginning. 5. Their lines often get ‘’ cut off’’. This happened so many times and it is not a coincidence 6. Sometimes an invoice gets stuck in one of their departments and is not being processed unless you call them to ask about it. I am seriously considering stopping offering our services to Cigna customers, it gives us so much headache that is not worth it. Maybe that will make people change their insurance company and CIGNA will disappear from the planet Earth. Cigna don't ask me to email you regarding this review- you will not do anything about it... as always...

Cigna is terrible. My wife has been diagnosed with Sjogrens and requires eye drops for her dry eyes. Cigna refuses to allow a high quality eye drop and also requires a 90 day supply be ordered. Every time the order needs to be renewed it takes weeks before they accept the order. Asking for addresses 3-4 times. Etc. meanwhile a customer “care” representative calls incessantly trying to tell my wife she needs to lose weight. I can tell you my wife exercises daily and is one of the thinnest people you’ll meet. DO NOT USE THIS INSURANCE COMPANY.

Summary: 1) I still did not receive any payment for any of the accepted and processed claims, 2) Cigna's promise to pay you within 2 or 5 or 7 business days has not been respected, 3) their data limit per on line claim makes it necessary to put in several claims covering the invoices of the same surgery which may lead to misunderstandings, 4) their promised direct billing system didn't kick in. Detail: For my treatments since March 2022 I still did not receive any payment for the accepted and processed claims. Regardless numerous reminders this is the status: 1 treatment authorised but claim afterwards denied, 2 claims wrongly denied (due to Cigna's data limits per claim these 2 invoices were claimed separately from the surgery-claims but as essential parts of the same surgeries), 1 claim accepted but pending proof payment (I had to pay the surgery myself because Cigna didn't apply the promised direct billing without informing me up front), 1 claim submitted 270722 still not answered under its claim number, and 7 (seven) claims were processed by Cigna as 'paid' but I still not received any payment (after weeks and months of waiting and sending reminders to Cigna). Regardless of Cigna's answers mentioning 're-processing' and 'paid', the bottom-line is that I still didn't receive any of the promised monies. It is a pity that Cigna cannot respect their promise to pay its clients within 7 business days. Conclusion: after weeks and months of waiting for the promised monies and the pain that causes, it's hard to recommend Cigna.