CignaReviews of cigna.com

Estoy adherida a esta mutua privada es un desastre , me están negando hace cuatro meses una simple resonancia magnética de mamas . Alguien quiere realmente esta mutua ? Pues tengan cuidado que a la hora de vender te ofrecen absolutamente todo y a la hora de necesitar sus servicios te niegan lo más importante la salud preventiva Dan asco señores Gracias edito este comentario que escribi para poder agregar lo siguiente: la respuesta que ven a continuación de Cigna es falsa, la escriben para que parezca que están interesados en ayudarme , les envié correo y siguen diciendome que no me reconocerán la resonancia

We are still waiting for our claim submitted on 29th August to be settled. Although we had already provided our bank details when we submitted the claim, we were contacted by email several to ask for the same information. Since then we have chased by email and phone to be told each time the payment has been made we should receive it in 5 working days. Last contact was 10 days ago to be told the same rubbish. Either Cigna are stalling or not going to pay at all. Still says on our membership portal that the claim is in progress. Not impressed to be honest.

LAMENTABLE EXPERIENCIA. LA SEGURIDAD SOCIAL DA MUCHO MEJOR SERVICIO QUE ESTA COMPAÑIA. Tengo un seguro de salud que se supone que es premium. Siempre que necesito algo, buscan y rebuscan para decir que NO está cubierto, entrando en contradicciones absolutamente ruines y mezquinas. Lo único premium es el precio de la póliza. Nada aconsejable ... hasta el punto de ser vergonzoso.

I attempted to submit a claim online with a bill that was well written and had all the requested codes. My claim was mailed back to me during 3 attempts because the uploaded form was not clear enough. It was legible and professional but apparently not PERFECT. After calling and uploading 3 times, and 3months, I was able to speak with a representative again who put the claim through. This clearly was INEFFICIENT and the experience reflects other patients experience that the company is NOT IN THE SERVICE OF PATIENTS, but DELAY and inefficiencies delays payment and perhaps allows the company to benefit from the claim money not given.

Tested positive to Covid at home. As per Italian law had to have a Farmacy test to confirm. Farmacy sent results to the Italian Ministry of Health. Was required to take a second test in 7 days. Both tests cost 15 Euros each. Both costs were denied by Cigna - because they said i did not have a Doctors prescription for the test. In Italy it is not necessary. If i had of gone to my local Doctor, it would mean sitting in a waiting room (First come, first served basis), with up to 15 people in the waiting room. With Italy having one of the highest rates for death due to Covid, and as my results were accepted by the Italian Government, you would think Cigna would pay for the tests. When i complained a second time, i didnt even receive a response. Plus dont get me started on a 180 Euro refund limit for glasses!

Putting your health at risk. My existing prescription was up for regular monthly renewal, has been covered for several months already by Cigna. Pre-authorization took over a week (24-48 hrs promised 2x) to find out a covered medication was denied. In the meanwhile I ran out of medication and was not able to plan in advance with my Dr. to stop or change meds. Irresponsible and outright dangerous lack of urgency on Cigna's part. Will be switching providers first chance I get which is probably what they want. Too bad they couldn't just be straight-forward without directly risking my health to accomplish. Wonder how often this happens to others. Do NOT trust your health to this (scary) garbage company.

The worst most expensive insurance policy without any benefits or services the company is Scammers they are scamming policy holders into not covering anything and selling worst services not a good insurance to go with my wife and baby yearly policy cost is over 22,000 AED per year and services provided is 0 worst insurance possible customer service

Worst. Worst. Worst. Totally fraudulent. My bf has a great policy. He never uses health insurance benefits. He is a veteran and had never used his va benefits. He has a pinched nerve and literally can’t walk. This came from out of the blue. He literally cannot walk. He is crawling on the floor, or in a wheelchair. We’ve been to an ER, the ER Dr dc him with a referral to a pain med specialist. The pain med specialist looked at his CAT scans from the hospital and suggested that he get a nerve block or two or three in his spine. The nerve blocks worked to eventually allow him to stand upright for a few minutes at a time. The pain specialist told him that if the shots don’t work that we should come back in a week or two and he would correct or add to whatever he needed to. We went back after 2 weeks and Cigna denied any more shots so the MD ordered an MRI. CIGNA denied the MRI. My boyfriend has been in excruciating pain now for OVER three weeks. The pain specialist contacted CIGNA to approve an MRI with all the medical records attached including medication that they keep trying and medical records regarding the CAT scan and the pain. CIGNA denied an MRI and suggested that he be on pain medicine for at least six weeks before they will even think about approving him for an MRI. If there is a opiate pandemic in this country, it has everything in the world to do with insurance companies denying a claim consistently even when there has been a peer review by a doctor and a specialist and a chiropractor and a hospital all stating that my boyfriend needs an MRI. So instead, he has gone from tramadol to Vicodin to Percocet on top of everything else at the doctors keep prescribing because his insurance company refuses to approve a very necessary test in order to figure out what the next step is whether it is surgery or another nerve block. CIGNA continues to give me the runaround. They deny every claim that every doctor sends. We are at our wits end, and don’t even know where else to turn , this is disgraceful and CIGNA refuses to take responsibility, but they do take his payment every month. They do take his deductible that he has met already due to other family members and they don’t approve anything that is necessary. They make you jump through hoops when you’re in your most vulnerable, weakest sickest painful state I don’t know who else to even report them to, but if anybody has any suggestions, please let me know because this is unacceptable. The comment below is another scam. I sent an email and repeated my frustration. No one even responded. This is such a disgrace.