CignaReviews of cigna.com

WORST INSURANCE COMPANY EVER!!!!!!!!!!!! ONE STAR IS TOO MUCH CREDIT!!!!! TOOK MY MONEY AND NEVER GAVE ME MY POLICY!!!! I PURCHASED A DENTAL POLICY AND THEY REFUSED TO GIVE ME A MEMBER ID NUMBER AND THEN TRANSFERRED ME ALL DAY WHEN I KEPT ASKING TO TALK TO A SUPERVISOR WHEN I FINALLY GOT TO A SUPERVISOR HE WAS SO DISGUSTINGLY RUDE AND HAD ABSOLUTELY NO EMPATHY NOT ONCE DID HE SAY HE WAS SORRY FOR THE INCONVENIENCE AND HE DID ABSOLUTELY NOTHING TO HELP ME. HE CONSTANTLY CUT ME OFF WHEN I WAS TRYING TO TALK AND THEN WHEN HE DID GIVE ME TWO SECONDS TO TALK HIS RESPONSE TO EVERYTHING I SAID WAS OKAY BECAUSE HE FELT THAT NOTHING WOULD HAPPEN AND I WAS JUST ANOTHER PEON. WORST CUSTOMER SERVICE EVER! I WILL BE CONTACTING THE CEO! JORGE IN TAMPA LOCATION IS THE SUPERVISOR I SPOKE WITH I WILL NEVER SHOP WITH THIS COMPANY AGAIN!! I RECORDED MY CALL IN CASE JORGE IN TAMPA FLORIDA DECIDES TO TRY AND DENY MY ALLEGATIONS AND I CANCELED MY POLICY IMMEDIATELY!

Horrible company paid for nothing all year. Waited 6 months to get in with an obgyn that I was told was covered by Cigna which I found through my cigna app. Got to the appointment to be told I'm not covered and had to pay over $300 out of pocket. Tried to call Cigna to figure out why was on hold over an hr no response after being told 1 to 2 min hold. This company is horrible doesn't cover anything and was told I have to get a CT scan so had to switch insurance companies to someone who will actually take care of me and what I'm paying for

Very worst customer service. My claim was rejected saying hospital is out of network but in fact the hospital is in network with Cigna. After multiple follow up a case has been opened to reprocess the claim. Case was opened in September 2022, it's November 2022 I am still waiting on the response. Every time I call a new person speaks and I start all over again with the claim history and end up having the same pending status again.

Os recomiendo no contratar el seguro con Cigna. Todo son problemas a la hora de autorizaciones y luego te lo deniegan y te hacen abonar hasta las analíticas que te prescriben los especialistas y tienes que abonarlas.

Had herniated disc surgery with a preauthorized facility and doctor that is in-network . They are now trying to deny part of the services related to the surgery referred by the doctor and claiming they are out of network or not necessary(against the law now. Federal No Suprise Law) . I am still trying resolve this issue with them but they are inconsistent with there information and there claims specialists do not understand or follow up correctly with anything. They say they will cover it and then they change there mind without referencing the previous claim specialist notes and deny it again. Worst insurance ever.

Cigna is a bad insurance company. They were not transparent, the shared misleading information, and they were still trying to charge my credit after I canceled the plan and had sent tens of emails asking for a confirmation of cancelation. I had to ask my credit card company to block them as fraudsters to stop the unauthorized charges. Also, several times I went to the doctor's office and very expensive plan appeared as "inactive". Every time my doctor's office had to call them to "reactivate" it manually. It was very annoying. In general, my experience was very bad. I was very relieved to switch health insurance provider.

The absolute worse pet insurance. DO NOT PURCHASE. They love taking your premiums but when it comes time to file a claim they make it as painful as possible, and then don't pay out. I had Nationwide before and while not that great compared to Cigna they were a dream to deal with.

Cigna refuses to pay my therapist even though a Cigna rep confirmed that the sessions were covered. Past sessions were paid out, but for some reason once my coverage ended Cigna refused to pay out the last few sessions that were within my coverage dates. The Cigna rep I spoke with confirmed that those sessions should be covered, but we've been ghosted and at this point its been over a year. I don't think they plan on paying out my final invoices which is very frustrating since they were confirmed to be covered and within my coverage timeframes. It's entirely unethical. It seems like they saw my coverage came to an end and decided to ignore the final invoices that were within the coverage dates. My therapist and myself reached out many times with the invoices with no response. Beware.