CignaReviews of cigna.com

I have been trying to get a prior authorization complete for almost a month. It was supposed to be approved and grandfathered in because I have been taking the medication for TWO YEARS. Because of Cigna's incompetence and refusal to help, I was forced to stop the medicine cold turkey. I have been sick for weeks because of Cigna's mistakes. They have lost the prior authorization several times. They hung up on my doctor. And many other issues. Then I was given an email to send my complaint to. You know what they said? You can't email us here. Please call or chat. I HAVE DONE THAT ABOUT 150 TIMES!

I have used this company for health insurance cover during my 1 year stay in thailand. Never made any claim. I left thailand, then they renewed the contract. They don't reply to any of my emails or written letters, in which I asked for a cancellation of the policy. Now the second year after I left thailand, they try to renew again. I ordered my bank not to let them draw the premium. That is almost criminal...

A very unprofessional and unethical insurance....they have been covering my son's therapy for 2 years and they now suddenly and conveniently decided to reject it using a false justification with no medical ground. Unacceptable and really the last thing you need when having a kid with an acute condition.

This is a horrible insurance company! My husband went to his PCP for groin pain and for pain in his private part. PCP ordered an ultrasound. When we got results back, the PCP referred my husband to a urologist. Go see him ASAP. A few weeks later, we get a letter from Cigna saying the ultrasound is not covered because the ultrasound is not medically necessary. Since when did the insurance company become a medical expert?! It is necessary. If you have excruciating pain down there- you need an ultrasound or scan to see what is going on down there. Based on our experience, I googled Cigna and lo and behold they have a horrible record! Wow! I am glad people are taking the time to submit their reviews about this place. Shame on you Cigna!!

Awful. So. This is the 335th review they are getting with a 1 star.... I paid up front for the 'service' I haven't received basically. When I received the original email, with around 50 pages telling me what I am entitled to, 6 months later my wife has had to avail of it. We rang them, they told us to go to the doctor etc, and then gave us a claim number, as the nearest Cigna approved hospital is 6 hours away. After everything with the doctor and the hospital was sorted out, we submitted the claim. Nothing. For 4 weeks nearly. I rang back, lots of waiting etc and finally we were able to find out, that it hadn't been actioned. The only email before this we had received was as someone below here said, he asked us exactly what we wanted, the email stated everything we needed, and after asking him to read it again, no answer. Finally, finally we get an answer from Cigna. Computer says no. We didn't have day cover or whatever scam they told us, and that oh, we sent you the wrong email, and you're only covered to page 23! Which means basically you have to have your head cut off to get a sticking plaster. Seriously though, stay away. I'm thinking of cancelling the last 6 months and going to another company. They won't be getting a renewal I can tell you. Its not just the cover, but the customer service is absolutely appalling. I really believe they do not a jot give. Reason? 335 1 star reviews.......

This company couldn’t care less about its customers. I had just started a new job and Cigna was the provider but it was an in network plan which was new to me. I had a chat with customer service to see if I could take my kids to their same Dr that they’ve always seen as he wasn’t showing in network, I thought they would pay a contracted rate for what they pay their in network providers and I would pay the difference, I asked this question in the chat and the representative confirmed that I would just have to pay the difference. I took my 3 kids to the doctor for well visits in December, I easily could have waited till the next month when my insurance changed again, but since the representative assured me I could go and would just pay the difference I figured may as well get it over with rather than rescheduling and waiting several more months. Then I received several bills totaling almost 1,000$ that they are not going to cover at all, we called them and had them review everything including the chat and they are still denying any responsibility. I paid thousands in insurance last year for absolutely no reason and they aren’t willing to take any responsibility at all. Their representative should not have stated that I just have to pay any difference if they pay zero, they should have clarified that I would have to pay 100 percent no matter what however this was not the case. Absolutely ridiculous and I’m so glad I am not insured by them any longer.

Over the past year, given a job change, I've been on United Healthcare, BCBS and Cigna as my primary insurance. I've also had Cigna as my secondary insurance for the past 7 years. Without question, Cigna is by far the WORST, regardless if it's your primary or secondary insurance. First and foremost, your device (phone or computer) will rarely let you log in and access your claims or providers. Today's the first I've even been able to download the app after a month of trying. When you log on or try to access Cigna, 9/10 the site shows that it's loading (I've let it load for an hour twice) or you get the error: "Something isn't right. We cannot process your request at this time. Please try again later." I find myself surprised when I can log in. Given these tech issues, good luck ever being able to pay your claims online or getting your owed reimbursement back from Cigna if you pay upfront. In the end, I usually have to call my providers to pay via phone thereafter or apologize for the delay: "Sorry, I'm waiting on Cigna to let me access their site." Second, they'll advise how many treatments aren't covered because they are "alternative treatments" despite their common use in PT offices, such as low level laser therapy. Despite noting the medical research supporting the therapy's benefits, they say it's too early to tell. Meanwhile, the same therapy will be covered under BCBS and UnitedHealthcare. And finally, I'm paying more under Cigna through my employer than I did with BCBS and United Healthcare. Not much more but, for the terrible service and coverage they provide, it's impressive how much they're willing to squeeze out of employers who make the mistake of switching to them. P.S. I work in insurance so thank you for giving the industry a bad name :)

Cigna gives you 80% of your money back when you go to another Doctor who is not the one they suggest. This is easy when going to a dermatologist etc. When we are talking about mental health and psychologists, it is complicated. You need to go to an oncologist or a neurologist to examine you and order you a psychologist. A psychologist is SO expensive that Cigna makes it very hard to get the 80%.