CignaReviews of cigna.com

They need to hire better IT people for their platform. It never works and it block access to your information all the time . I can’t stand it . It’s impossible to update information on the automated phone system also . Fix it please !!!!

Cigna is the worst insurance company ever. They overcharge and won't even let me log in. The service providers are terrible. Don't use this company for any type of insurance.

No recomiendo esta compañía ni a mi peor enemigo. Me habían dicho que era una de las mejores compañías y menuda decepción. A pesar de pagar un seguro de reembolso, es más fácil encontrar un unicornio que conseguir que te reembolsen algo. Solo ponen impedimentos para los reembolsos, que si consulta solo presencial ( a pesar de no indicarlo en el documento de coberturas), unos límites de precio que no se ajustan a los precios de las consultas a día de hoy. He tenido seguro de reembolso con Adeslas y jamas pusieron pegas y devolvían el dinero súper rápido.

Horrible customer service allowing fraud abuse and waste costing patients frustrations and to be billed unjustly!!!!

I used to love Cigna Healthcare, but it seem now they take my premiums and just deny everything since I actually need to use my insurance. I have a torn rotator cuff that has caused a cyst in my shoulder and a 50% torn coracohumeral ligament that is split down the middle. Cigna approve my surgery under my secondary Cigna plan as medically necessary, but denied it under my primary. Make this make any kind of sense! Furthermore they want me to do 3 months of physical therapy after my physician stated doing so will cause more damage to my shoulder. I can't lift a glass of water and pain medication does not help! I tore my ACL and MCL 2 years ago and they denied treatment 7 times, now I have permanent knee damage. This time I will get my attorney and the media involved. Thank you Cigna!

By far the worst insurance I've ever had, and I've had many different ones. Every single claim ends up requiring multiple calls with their customer service to address issues caused by Cigna. I'm trying to find a new job based simply on Cigna benefits being horrible.

CIGNA Dental Customer Service is awful. I have been trying to get a refund from CIGNA Dental since December 2022 for premium payments that were errantly paid to CIGNA prescription drug by my Credit Union Bill Pay service. The generic 877 number for billing is useless; none of the agents have a clue. When I finally got a name (Caroline M.) and phone number through my Credit Union Bill Pay, I left multiple voicemail messages to call me for a status of my refund(s); no call back. They just ignore you.

Cigna is horrible to deal with-poor and slow response and the company policy seems to be to decline every treatment and "wait you out" through your appeals and trying to contact the company. DO NOT choose Cigna if you have a choice-you will be sorry.