CignaReviews of cigna.com

If I could give zero stars, I would. I had injured my hip running with an X-ray showing there is a bone growth and potential cartilage damage. Paying for an MRI out of pocket because it was denied. Based on the findings of the x ray and that MRI, there is clear evidence of an issue with the labrum and some calcification of the bone in the joint. Doctor submits for the next MRI with contrast into the hip, and it was denied again with the denial stating, I only have hip pain and need to undergo physical therapy.... since when and insurance companies become doctors. I don't understand what I am paying for. This is an employer led plan. And I pay a lot of money every paycheck. I've literally paid more into the insurance than we've used from the insurance... to be denied for imaging is ridiculous. To be told to undertake, pt that will further damage the joint is ridiculous. I'm hoping peer review goes a little bit better...

If I could rate lower I would. I recently changed employer and unfortunately their coverage is with Cigna. My wife is epileptic and has to have the brand name medication because of serious side effects from the generic brand. They refuse to fill it. This classic of putting profits over people. And I’m sure I’ll get some robot response they want to help. Then why am I writing this?

I do not and will not deal with any customer service agent outside of the US mainland. I refuse to give ANY information to these people as they do not reside in the US. I have repeatedly contacted Cigna regarding my husbands premium payment for his drug coverage through Wellspring. Last week they let me give them the information for the new credit card that I had received, updated with a new expiration date, the only thing that changed on this card. They took the information, gave me a confirmation number, I was told to wait 5 days for the payment to process. Today, I got another letter, telling me the payment had not been made, it is now 7 days since new payment information was given to them and now they want next months premium also. I called, I am the only person in 8 years that these people have ever spoken to, now they will not talk to me as I am not "designated" on his account. So, who spoke to me last week and took all the information if I am not on his account? How do I go from them talking to me to refusing to the next week? I am enraged by this company at the moment, between asking me why he had not been taking a certain med, which he had been taking and them sending me automatic refills for it, figure that one out. You cannot speak to anyone except idiots who only want to find a reason to not do their job. Sadly after Cigna bought Express Scripts the same stupid exists there as well as Healthspring. Where are all the Customer Service hierarchy when you need them, you will never make contact.

i spend well over $20k a year on cigna health insurance and they cover nothing, My son had surgery, yeah that will be $4k please. why do i pay so much for such little coverage.

The only medication that has worked for over 3 years.... has been denied. Other options also denied. Everything i have needed has been denied. I give up. Ridiculous.

Always happy and obliging to take their premium for their alleged 360 Elite service, try getting a claim paid out when every excuse in the book is thrown back at you! Simply APPALLING !!

They hire very racist people to work with them . They need to do checks on their staff before giving them jobs

Die bereits schriftlich zugesagte Erstattung wird seit Ende Juni nicht gezahlt, dann die plötzliche Kündigung zum 30.09.26. Auf telefonische Anfragen keinerlei Reaktion, schriftliche Fristsetzung auch ohne Reaktion. Die Mitarbeitenden, die unter der Telefonnummer zur sogenannten "Schadensabteilung" erreichbar sind, haben keinerlei Befugnisse, dienen einzig der Abwehr der Anfragen.