CignaReviews of cigna.com

DO NOT TRUST CIGNA or any of their representatives. Multiple Cigna representatives verified coverage, in writing, only to find out 5 months later, that all of the representatives on multiple occasions, over multiple months, including, a supervisor for customer service, misinterpreted the coverage, and none of the $8,000++ in bills/claims is now covered. “Sorry, we told you wrong”, “this will be learning experience for our reps” Now they refuse to submit the claims, refuse to provide a denial letter for appeal, refuse to provide a denial letter for our secondary insurance to cover, refuse to discuss by phone or connect us with anyone other than an initial customer service rep who just quickly bounces us around. No one will get back with us other than saying, nothing they can do. How is that even legal??

Customer service is awful, keeps switching me from dept to dept and number to number and every dept says they cannot help. Oh the tyhe line is, we re sorry for this problem but we cannot correct it. I bought two dental, hearing and vision policies, the person on the cigma line entered birthdays, ss#;s and phone numbers incorrectly. The only they did right was to taker my auto pay info on my account and they took my money but cannot give me member number for my son. I wonder if they have a training program before they allow people on the phone. At the 5th dept they switched me to I have been on hold for 30 minutes so far and no guarantee than anyone will know what they are doing since the last 4 depts were not capable of correcting the error they caused. Save yourseld aggravation and go with a different compnay.

Do NOT use Cigna Home Delivery/Express Scripts. They are not dependable, never ship in timely manner and you have to call multiple times to even get the order processed and shipped. Its absolutely terrible service. Even after speaking with an actual pharmacist, the order took over 4 days to ship (this was over a week after the order was placed). My original request was called in on October 24th, today is November 5th and I still do not have my son's medication. It's a seizure medication he cannot do without. I will NEVER use this pharmacy again. This has been my exact experience for the past 4 months with multiple medications. Totally not worth the stress.

Taken 3 weeks to do a change of address. They do not answer the phone and you have to email. Takes them 3 weeks to send response stating change of address was done. They do not even respond to complaint email! Reviewing if I trust the insurance policy I am paying for.` ----------- I was asked to contact LetUsHelpU @ cigna.com, so I sent an email and received no response - been over a week.

Absolute worst service. It will never allow you to login into your account. I forgot my password and tried resetting it, it just says, "Sorry we cannot log you in at this time" even though I verified everything through my phone email. This has happened every single time I tried to login. I wish some would sue these monsters. All they want is your money!

Absolute worst dental insurance company!!! I am an insurance manager for a dental office and Cigna has become the worst insurance company to deal with. They used to be a great company until all of the provider services have been outsourced to another country. I am regularly lied to and given wrong information because the reps don't know what they are talking about (had one today ask me when we are cementing a patient's partial ??), claims for any major services are automatically pended so they can ask for additional information which is already provided on the claim as a way to delay paying, claims regularly take 90+ days to process for no reason, hold times are frequently excessive, when you ask for a supervisor or provider relations rep because there is an unusual circumstance that is not being resolved they always say the person is in a meeting and can't even call you back, and if they can't answer difficult questions they just hang up on you without calling back (even though they obtain a call back number at the start of the call). I have a claim that is over a year old, which was previously approved, and had confirmation from multiple reps for over 7months that they have absolutely everything needed to process the claim but it is just sitting in limbo. Every time I call I am told it is still processing and to allow 7-10 business days. One time in august a rep even told me it was approved and sent for payment (but couldn't tell me the approved amount, only that payment would be sent within 5 business days)...over 2 months later and it's still "pending" and is not in for payment. I could go on and on with the completely unacceptable service they are providing. Save yourself, your employees, and the healthcare providers the headache and waste of time, choose another carrier.

14yrs ago I would have highly recommended CIGNA, really I would have but now…… I’d say save your hard earned $$$$ and go elsewhere. If I could give zero star service I’d done that, even that would be too kind. . I’m an Expat working in Asia and my company has hundreds of expats like myself using CIGNA Expat Health Insurance and no doubt paying big $$$$ for the cover. I traveled back to Australia 🇦🇺 earlier this year and my partner had to see a Dentist while there, with CIGNA approving of a proposed procedure sending the dentist a GOP via email. I paid my 25% up front as per my CIGNA Health Policy with $577 AUD remaining which CIGNA said they would pay….. that’s 3 months ago and still no payment received by the dentist despite countless guarantees by CIGNA they would do so following ph. calls to them by me via there 1800 and 1302 contact numbers on the back of my CIGNA health card. Today the Dentist phoned me again (they call every 2 weeks to chase me up for the $$$) and stated if I didn’t pay there would be extra fees. I have no choice but to pay this money and try to claim it back from CIGNA. If CIGNA is that hard up for $$$$, I’d simply ask that they tell me and I’d have paid the invoice myself 3 months ago and saved everyone a lot of time. Whatever you do, do NOT go with CIGNA Health it’s a waste of your $$$$

Apparently, Cigna has partnered with Centrum Health and are now trying to force people to use Centrum as their primary care physician. Despite the fact I already HAVE a primary care physician that I have been seeing for 15 years (his father was my primary for 30 years prior) I am getting non stop calls and texts from Centrum informing me that I have no choice and have to use them. They call so much it is actual harassment at this point. The documentation I signed at enrollment said nothing about forced use of Centrum Health, so this seems like a fraudulent practice that should be investigated, followed by a lawsuit. I will be switching from Cigna as soon as open enrollment hits again, and speaking to my attorney about this issue.