CignaReviews of cigna.com

Terrible company to work with that cares little about customer health and all about their bottom line. Reject any claim they can and require appeals. Recently had an emergency pop up requiring an immediate MRI around the holidays and they still rejected it. Also disappointed with my company for selecting such a narrow minded corporation like this.

They refused cover for my 6 years old son, because of preexisting condition. Very bad for a company, also I know it is illegal tp refuse so will get advice.

I hate this company I planned on keeping there dental service for the rest of my life but not anymore I first signed up for this plan in August and I told the representative that I wanted a dental plan with orthodontics coverage because without orthodontics coverage I'm not interested in buying nobody's dental plan without orthodontics work is important for me she represented two plans to me and I chose one and I did not know that the one that I chose did not have orthodontist coverage so two weeks ago I called Cigna and I found out that I did not have dental coverage and I was angry so they reviewed the call and they did not find the representative at fault and the supervisor that called me acted like I was supposed to know which plan has orthodontics coverage I don't work for Cigna so how I'm supposed to know what plan has orthodontics coverage so they said they will not be giving me the credit towards the waiting period for the plan with the orthodontist coverage but if I want to I can upgrade to that plan I told the lady you have lost my business and now I'm going to shop around for a new dental plan I do like the perks with Cigna but it's not worth it since they don't want to do the right thing to keep me as a customer so as soon as I am done getting my last round of fillings in my mouth I will be purchasing a new dental plan with Delta Dental I don't get why Cigna acts like I'm supposed to know what covers what in a dental plan if I mention orthodontics coverage then the representative should have only told me the one plan that has it and not the represent two different plans to me I tried to tell them that I was lied to if someone is inquiring about orthodontist coverage then only talk about the one plan that has it not giving me two plans in saying which one that I want in the one that I chose the lady never stated that it did not have dental coverage she is in fault not me I'm the customer it is not my job to know every single last signal dental plan

Claim dispute I put in for a claim dispute in April of 23. Dr Cubillas charged me twice for the same tests and sent my test out of network without informing me. I have spent over 60 hours on the phone with Cigna with no solution. (I am on hold again for over an hour right now while I am at work). I have spoken with 3 supervisors to get this cleared up. Every single one has said they will call or email. Nothing has happened. The customer service agents are no help.

Cigna customer service is terrible. There are multiple phone numbers..some do not answer, others by people that do not know what to do. There is far too much automated questions that get you nowhere. One agent was helpful but did not know where to transfer me. Another kept me on the phone while trying to get an agent. Medicare RX plan is handled by Convey not Cigna.

I just received a letter from Memorial Sloan that "Cigna Healthcare does not plan to renew their contract with Memorial Sloan Kettering Cancer Center as an in-network . . . " and that in a few weeks, I need to pay myself. How in the world does Cigna, who is branded as a premier insurance company, not have the most well known cancer center in New York, as part of its network. The letter provides a list of insurance companies that have relationships with MSK, but it's too late to do something for 2024. People fly from all over the world to MSK yet those living right next door can't use them because Cigna didn't work out a deal. I hope someone at Cigna appreciates you can't be a premier insurance provider if your network does not include the largest cancer facility in the area when others do. I see Cigna's response below. They are not going to say William, we'll make an exception for you so speaking with a customer care representative is not going to "change" anything. Cancer is a life long battle that doesn't stop because Cigna can't work out an arrangement when other insurance companies can. They need to have MSK in their network and if they don't, there is enough pressure from people like me already, some who have a material say in the decision process, that MSK will be in network for me one year from now, either because Cigna came to a deal with MSK or because we changed insurance companies. I just hope the person from Cigna who reads this passes along to management that Cigna cannot be considered premier if MSK is not in their network.

cigna is a scam, no one is ever available. and they set you up with doctors online that don't even show up and this is after you have paid a co-pay and then you connect with customer service, and they just tell you to reschedule. what a joke

In 2023 my wife and I had Cigna Dental insurance. Absolutely horrendous company to do business with. They constantly look to deny and if that doesn’t fly they will absolutely nickel and dime. The dentist (Cigna preferred ) has actually withdrawn from accepting any Cigna dental insurance in 2024. Worst of the worst and frequently give incomplete and/or inaccurate information Best advise I can give - pick another company- they are truly awful