CignaReviews of cigna.com

Horrible customer service. I called to get access to my online account and a man named Joven was extremely rude. First he said he found my account and he didn’t know why I didn’t have access. Then it was my employers fault. Once we continued to go back and forth and it did not seem like he was understanding the issue, I asked to speak to a manager. He continued to give me the run around, first let me get my manager, then there is no manager, then it was I need to be provided more information before I give you my manager. Ridiculous.

Cancelled me! A 100% Disabled Veteran. I warn all who seek Dental Insurance. Do not select this Company. I will not sit here and bad mouth this Company. Lets just say they cannot give you what you paid for. RUN!

This company is a total SCAM! They will not cover anything! They even won't cover teeth cleaning in full even if they state they cover teeth cleaning twice a year. Had it done once and they covered half of it! They also cover only silver fillings which nobody is using like last 50 years. So they won't cover fillings. I wonder if they cover wooden crowns only....They will find a reason to not pay. Also, their incompetent agents will never tell all those details over the phone. I called them before getting dental work done. Such a SCAM! Waste of money!

La peor mutua que he tenido, entre adeslas,mapfre, sanitas, Axa y Cigna jamás escojáis esta ultima. ademas te dan la autorizacion para una prueba por la mañana, y por la tarde te la anulan y te dicen que no. en linea con otras opiniones descritas

Creo que la peor mutua que he tenido, tengo esta por el trabajo, cuadro médico escaso, y deja muuucho que desear por lo que vale. Miré la modalidad de reembolso, y carísima, además de las cosas que estoy leyendo con el tema. En definitiva, no la recomiendo.

Horrendous company that doesn't care about people's health. Requires 6 weeks of therapy prior to imaging being authorized even if the Dr. needs the imaging to know what kind of therapy to do to make sure that the therapy won't hurt the patient.

So after 6 months of paying my out of pocket for the year, I am still fighting with this company to close my medical claim for hernia surgery. After 20 plus phone calls and pleading with them I finally received a message from Rey Berks from the senior escalation department who promised this was being taken care of. Guess what? I am now being sent to collections and having my credit ruined by these crooks. I honestly don't understand how this is legal in the slightest but we are now forced to get lawyers and sue this miserable company. Had I known how crooked they were, I would have paid for a different insurance company. Instead I got the worst company in the US.

While customer support agents were courteous and well meaning the lack of knowledge about their product was astounding. I was given conflicting information at every turn. The only thing that was consistent was the lack of consistent information. I never experienced anything like this and I've been around.