CignaReviews of cigna.com

They didn't remind me to renew my policy, then I wrote and it took like forever to renew. My policy was due and it took nearly 2 weeks to finalize my policy, even I only wanted to renew with one add-on. Asking questions and facing silence or taking long time for sales to get back, receiving conflicting emails, several staff constantly checking the status of my payments without looking into their bank account, etc. Terrible service! I need to switch to another insurance after this.

Cigna loves to not pay OON claims on time. I'm counting down the days until I can switch insurers during open enrollment. I never have had issues with receiving timeline claim reimbursement from other insurance providers, but Cigna does everything they can to avoid paying in a timely manner. Their customer service is atrocious, just read from a script and are incredibly useless. It's not surprising since they were sued for claims denials in 2023. One company I would not be sad about going out of business.

Dubbel premie draget samma dag men ingen förklaring kom ut. Håller detta företag på att försvinna eller vad händer?

Rejected my inpatient hospitalization resulting from an accident with absolutely no explanation whatsoever. They claimed it was unnecessary to do this hospital stay on an outpatient basis, but I provided them a medical report stating that this is clearly not the case. There was nothing in any way, shape or form that would allow this to be an outpatient procedure. They proceeded to give me hollow responses, nothing answers, and a complete runaround for almost 1 full month now. I've spoken to 6 different reps and none provided any real response, other than that they are "working on it" and that they mistook the dates because they never even looked at the reports and bills I sent them. All confidence I once had in this provider is lost. They are a scam and cannot be relied on for life-threatening care. They should be ashamed of their business practices.

Cigna is horrible. Unfortunately my employer switched to them, I have the top plan & the coverage is next to nothing. My anti-seizure meds are not covered which would now cost about $2000 month out of pocket. How could they even not cover anti-seizure meds? That can trigger one if you stop & cause hospitalization or even death!

Terrible customer service! The only time they provide anything resembling service is at the beginning and until the moment where they receive their money. After that they ignore you completely regardless of calls, emails etc. I would rather get insured by the local pimp than this scam company!

Get better customer service. I called for a few questions. I left scratching my head. The lady was rude trying to get me off the phone and completely didn’t answer any of my questions. I needed to find out if my ss# was correct. Due to trying to register my account it says wrong information. It’s all on the app all on the website. I’m really thinking about canceling my dental before it even starts.

cigna medicare avantage plan does not pay my claims or denies my claims,,,and lot of my bills keep getting billed out of network when they are in network ,, did not pay my physical theropy claims making me pay over 140 dollars when i only have a 25 dollar copay ,, almost got turned into collections because of cigna medicare advantage, do not understand why any one would want this plan ,,,i started jan 1st 2024 ,, iam now going to changing my medicare plan ,, iam so frustated calling cigna medicare advantage customer service so so many times , not helping me at all