CignaReviews of cigna.com

Purchased health insurance- paid in full June 30th Cigna tried to take a further payment 4 more times, the same payment . I contacted Cigna and provided proof of payment at their request ( credit card receipt) unfortunately My credit card put through their 4th attempted payment on August 11th . I now have credit card company investigating this double payment and holding any further attempts by Cigna. I have not heard back from Cigna. I am currently out of pocket over $20,000. I was never contacted by Cigna from June to August indicating that they had an issue with payment. It’s bad business practice . This may require a lawyer . I cannot use my credit card. I have been charged interest and long distance calls as I am out of country My Calls remain unanswered and emails report they are looking into it (generic form letter response to all customers ). I think this could be fraud or someone within Cigna is pocketing charges and hoping nobody notices. $20,000.00 is not chump change

My doctor referred me to a Orthopedic for knee pain. The Orthopedic sent me for an x-ray and MRI. The MRI showed a complex torn meniscus with a torn flap in the wrong place. The Orthopedic recommends arthroscopic surgery since there is no chance this will go away or repair itself. Cigna has denied the surgery and instead has overruled the orthopedic doctor. Cigna insists on 3 months of "doctor prescribed treatment". The doctor says that physical therapy will make it worse. So the only option is basically take Ibuprofen for 3 months and keep limping while I try to keep my job. Cigna is horrific. They have some company called Evicore who does their dirty work. You are not a customer to Cigna, you are not a patient - you are just a source of profit.

4 months and still haven’t been paid for a spinal operation as a doctor. Hi, I’m a doctor in Melbourne who submitted an invoice 4 months ago after operating on a Cigna insured client with pre approvals for a single code operation on the spine. First they sent a cheque for the wrong amount in usd which isn’t admissible to any bank here, then it appears they ‘struggle’ to sort this ‘complex’ problem despite multiple calls and no actual details missing or disputed. Cigna management - shame on you! NOT PAYING PROVIDERS IN TIMELY FASHION IS BOTH ILLEGAL AS IT IS UNETHICAL. Beware. Update 16/9/24 - since this original review was written in August , in fairness , I thought I should update they finally processed a payment today albeit approximately 110$ short from invoiced amount nearly half a year later. Thanks but no thanks Cigna, I’ll let your customers decide for themselves . You can keep the change.

My partner and I have had Cigna insurance for the past year and while some claims are paid like they should be, it's happened three times so far that a claim gets rejected for some trivial unclear reason and it turns into a nightmare situation that cannot be resolved. No one you talk to in customer service has any information. I feel bad for the reps; they've clearly been given nothing to work with and it must constantly result in very angry customers who have no recourse to get any problem remedied and end up venting at the poor rep instead. Cigna pre-authorized my hospitalization with an in-network hospital and then decided not to pay the claim for tens of thousands of dollars because they didn't like the codes the hospital used. You'd think they would take responsibility to work with the hospital on that and reach some kind of agreement, but no, they just leave the patient to do it. How am I on the hook for something in-network they specifically pre-authorized? Meanwhile, my partner submits a superbill for a different claim and Cigna says some address information is missing. They've never required this info on the past, but partner resubmits with the missing info. Now they say the tax ID (which is visible on the superbill) is missing. Partner resubmits. Now Cigna says they want partner's entire medical records, including therapy notes. Doctor finds this intrusive and bizarre. The claim is just for regular therapy sessions! Partner calls Cigna many times. Nobody knows anything; everybody says resubmit and it'll get resolved and it never gets resolved. Screw this company. Health insurance in the US is never good at the best of times, but having Cigna will guarantee you get medical anxiety if you never had it before.

If I could give zero stars I would. I have an HSA through Cigna, i get an urgent email from them regarding a change of investment providers. Of course they are switching to a company that has high fees and poor service (internet reviews) from Schwab. That said I call the customer service center (Philipsens) and they have no idea what I'm talking about or any help. I have had to call back 3 times, first time call dropped after spending 3 minutes going through all the phone prompts. 2nd time agent was no help - not her fault, the computer she was typing issues into didn't allow her to answer the questions. She tried transfering me to the new HSA investment provider, after being on hold for 10+ minutes (was on the call for almost 30 mins at this point) I asked her to hang up so I could leave a review (as the system told me to stay on the line after the call), of course she just hung up. I called back a 3rd time, asked for a manager, she tried to steer me through all the calls, finally put me on hold waiting for a manger, then after 10 minutes, comes back and tries to ask me questions. I ask her to hang up the call so I could leave feedback on the call, guess what, she doesn't and tries to transfer me back to HSABank and it's the same bad hold music (2nd call is over 30 minutes). finally the HSABank answers the phone call, I ask about fees and am told for a self managed account they will charge 35 bps per quarter or 1.40% of my account ($50k) on an annual basis to do nothing? Seriously, thanks Cigna, how much is getting kicked back to Cigna? My current Schwab account charges $3/month, $36 vs $700 annually? Cigna really looking out for me as a customer? 4 calls and each time Cigna transferred me to HSABank who couldn't answer my questions. How funny after 5 calls to Cigna - each time not being offered any other solution than HSABank - now they provide a different email after I complain on Trustpilot - seriously- can't make this stuff up. Absolute horrible company and customer service. They don't care about their customers. 08/09/24 - responded to Cigna email - never got response. no shock there - MMR

I have a degenerated disc disease. I have had three back surgeries in the past by the best Neurologist in the Tidewater area . On May 31, 2024 I was ready to have a fusion done to my back due to the area I have I have gotten steroid shots no longer work which is causing lot of pain. On May 30, 2024, I found out the surgery was denied because the doctor who works for Cigna decided he did not want the fusion to be done to the back but to the side. THEY questioned that I did not hae any PT in my history, I have had PT six times..they wanted updated xrays, I had already done before for post op surgery, and then they wanted me to go to to a shrink. When I got this news I cannot tell you how I felt but to say, WHY AFTER FALLING OFF A SIX FOOT LADDER ONTO CEMENT, DEALING WITH SERIOUS PAIN. I called Cigna spoke to a Supervisor and got nowhere, it was talking to computer with NO feelings. My surgeon did a peer to peer but still was rejected. He suggested another fellow surgeon who does fusions to the right side..the process started allover again. But now to make Cigna happy I started PT so they were to analysis if I was a candidate for surgery. So July 2, 2024 the right side fusion surgery was denied again..the new doctor did a peer to peer with Cigna and they expressed to him I need a new MRI of my lower lumbar and I need to be evaluated by a shrink. When I hung the phone up I cried because of the pain and also because of my leg I sometimes fall..and I just cannot understand pay our monthly bill to Cigna...why are they being so selfish about me not having this surgery. This doctor who works for Cigna does not know me and has no idea day to day what I go through. I am a very well educated Christian woman and I will never speak to a stranger about my life. My shrink is GOD. The insurance company that I had before never treated me this way before..I do hope upper management reads this and contacts me. It is all about Customer Service if a Company is going to grow..CTHEY NEED TO CARE, BE FRIENDLY,BE HELPFUL,BE PROFESSIONAL, STAY FOCUS, AND HAVE A RESOLUTION FOR THEIR CUSTOMERS IF THEY ARE GOING TO BE SUCCESSFUL.

Cigna approved our claim and told us a check was in the mail. Then they revoked this decision and denied it without explanation. I contacted their customer service (in itself a nightmarish process, as they make themselves extremely inaccessible), who told me there had been a mistake and they would escalate to a manager to get it fixed. I would receive a call the next day. The call never came, so I contacted them again and was told the same thing. Again, the call never came. So I called again and was told the denial had been correct based on my coverage plan. I asked them to send me a copy of the coverage plan so I could see this for myself, because I clearly remembered the treatment being listed as covered. They said they could only mail my a physical copy(!) and would do so, but it would take a month or more(!) to arrive. They never sent it. Oh, and along the way, my call was TWICE dropped after being told it was being transferred to another agent, resulting in a fresh 45+ minute wait to start the same call all over again, all the while not knowing whether they would simply disconnect me again. This company has among the worst customer service I have ever dealt with, and that's saying a lot. Stay far away.

I am a new customer of cigna. Why is it when I call the company's phone number I reach somebody in the Philipines who I can't understand what they are saying.