CignaReviews of cigna.com

These people sold me health insurances without making me aware of something called 'Deductables' Which basically means they cover you for nothing unless your expenses exceed €550 a year. Im sure they said it in their salesman jargon but when your new to all this your not going to know. Definitely not effectively communicated to me. I am trying to cancel right now as I am in my cooling off period and noone is responding. I mean when you drop over 2K on health insurance you'd think they would at least assign a customer support agent to you? Instead you wait a minimum of 30 minutes on hold. They play phone ping pong with you between Dubai and India.

My main problem has been trying to cancel the insurance after we obtained other health insurance. I followed all the steps - emailed to cancel over a month before the policy was set to renew. Had an exit phone call with their representative and got an email from Cigna confirming the cancellation. Then the day it was set to cancel they took a payment and said it had auto renewed for another year. The representative ignored my request for help, billing dept did not respond to my email and the worse thing of all is last year I had also tried to cancel but at the time they told me I was too late in the request. So I already paid for one year I didn’t need and now they are attempting to extort my account for a second year. Please be very wary of signing on with Cigna and know it is very difficult to stop when you no longer need them.

Me han denegado el reembolso alegando excusas que no están en las coberturas. Lo mejor es que luego he seguido lo que me han dicho y me lo han vuelto a denegar. Tengo grabadas las conversaciones donde se puede probar perfectamente que me aseguran unos requisitos y luego cuando pides reembolso te lo deniegan.

Signed up for Cigna after reading reviews on every site there is i think imma cancel my health insurance ASAP

Garbage outdated website. 1 of 27 entries were accurate. 1 Dr was dead. Spend the money you take from my paycheck and update your list!!

To my surprise, I spent an hour trying to learn if my Cigna health plan covered gym memberships as a preventative measure. The first call to Cigna Medical customer support went smoothly and took about 15 minutes. The rep referred me to Cigna's fitness program and provided their number, which I called. I went through all the auto prompts and then was put on hold. I was on hold 15 minutes without any help from customer service or anyone. So I called Cigna Medical customer support back and explained what happened. The representative said she would attempt to coordinate a response with her colleagues and I was put on hold. The rep checked back once to say she was still on the line, thenI had to check to see if she was still on the line. After being on hold again for a long time there was still no answer to my question and so I let the rep know I was disconnecting. It was startling to learn such a straightforward yes or no question - does my health plan provide gym membership support - would remain unanswered after an hour on the phone.

WORST insurance company I have ever encountered. They sold me a plan without giving me all of the information about the plan and now refuse to get back to me or respond to any of my communications. I tried to cancel the plan but they have a clause that says if they approved any claims that year, even for $5, you can't get refunded for the rest of the year's payments. Absolutely a sham, holding your money and providing you with no service. On top of that, I have written to their costumer service now multiple times and have not heard back from anyone. It has been weeks and still nothing. Really horrible experience.

This is a follow up to a previous review. I have to do this because this seems to be the only place where you can actually get Cigna to respond to you. I have been having an ongoing battle with Cigna for the past three months regarding a dental claim for my daughter. I took my daughter to the dentist to see what treatment she needed and came away with the codes they were going to perform and their cost to perform them. Next I called Cigna to get an estimate for how much they were going to cover, and what I would have to pay out of pocket. (I have the recording of this phone call as provided by Cigna). I understand this is an estimate. The representative explained that they would pay 80% of the reasonable rate for the treatment as this was out of network. He gave me the estimate, based on all of the information provided. He knew the codes, he knew the costs, he knew that it was out of network, he knows how much they will pay based on their reasonable rates, therefore he gave me what I believed to be a reasonable estimate. The out of pocket cost was acceptable, and I proceeded to get the treatment for my daughter. Now the fun starts. A few weeks after the procedure was done, we received a bill that was almost 2-1/2 times the estimated cost. To be clear, the dentist charged exactly what they said they were going to charge, there were no other costs or codes involved. So how could Cigna have gotten it so wrong? If they were 50% off, I would have been annoyed, but would have paid it. But to send me a bill for almost 2-1/2 times the estimated amount. That is ridiculous. Cigna did respond to my original complaint, they provided me with the voice recording of my original call to get an estimate, where everything is very clear. I did my due diligence, I got an estimate up front just like it says on their explanation of benefits page. They said they would investigate. Guess what. Their investigation found that they did no wrong. I appealed this. Their appeal upheld their own finding that they did no wrong. I have since spent several hours in conversations with their customer service representatives, trying to get to a higher up in their investigations department. I have been told twice now, that someone will call me back within three days. No one has ever called me. I am now left with two options. Just pay the bill and hate Cigna each and everytime I have to pull my insurance card out of my wallet. or Don't pay the bill, the dentist will put my daughter in collections, which we will not pay this, the dentist will lose out and Cigna will get off scot free. Either way, the bad guy in this situation wins, and the rest of us are left to pick up the pieces. The moral of this story is; if you have to get anything done like this, get it in writing, get a limit put on how much "error" factor you will allow Cigna to get away with. Make them give you a hard and fast number based on the costs and codes you give them. If those costs and codes are accurate, they should be not be allowed to change their estimate. If the costs and codes are innacurate, they should be allowed to adjust their estimate. It really is as simple as that.