CignaReviews of cigna.com

I had Cigna for a year and left. I could not believe the the complete ineptitude and straight up lies that u was told. They have the absolute worst claim correspondences and customer service. I called to make sure a Dr. I was seeing could be reimbursed and they had said yes but only a percentage would be issued. This was fine and understood since it was out of network. I spent over $2,000 with this Dr and sent in all documentation 6 times. Each time they either did not have the documentation or had a new item needed for the documentation. They always said they would escalate it to get help and never did anything to help. I spent over 9 months trying to get it rectified and spent hours of my life trying to get anyone to figure out why it kept getting lost, or needed something specific that I wasn’t told previously. I know all healthcare in America is not great but Cigna is the absolute worst experience I have ever had. Do not use Cigna they are corrupt and do not care about patients whatsoever.

Very poor customer service and they all lack manners

This company is all about getting the monthly fee and having different reasons for not paying out any claims. Their client service is lacking and poor, which seems to be a strategic trend to delay and ensure another payment is collected. I wish someone had warned me before signing with this company. It has cost my family dearly. Highly Highly Highly NOT recommended !!!!!!

Despite having a Guarantee of Payment from the company, we have been waiting over four months for them to pay a bill. Multiple emails have been sent—all met with the same response: “Please give us five business days…” No response follows, so we email again, only to receive the same “please give us five business days” reply. Calling doesn’t help either. Based on our most recent call, we now have to wait “20 business days.” That means over another month! We are now incurring late payment fees on top of the original bill, and I’m quite certain we will be personally responsible for these instead of the insurance company. What’s worse is that I provided both an itemized bill (cost estimate) and the final bill. On our call, we were told that they needed an itemized bill, as they couldn’t use a cost estimate. Again, I provided both because this is how the office does their paperwork. I asked the agent if they could "match up the documents (use both)" since I provided everything they needed. She said they would probably deny it, but she'd resubmit it anyway. So my question is: what's the point of submitting all the paperwork ahead of time to get the "Guarantee of Payment" from them if they're still not going to pay—on time or at all?! Ridiculous. I have never had this experience with any other insurance company before.

They canceled my insurance without sending any notification. Completely unacceptable. DO NOT TRUST THIS COMPANY!

I absolutely HATE this insurance company. Cigna owns accredo (specialty pharmacy) and mandates I use it for "specialty" pharmacy items that any local pharmacy (and online pharmacies) can and do fill. "Express scripts" is the pharmacy, Accredo is a division, a "specialty pharmacy". I work on the phone and am a nurse. This company REPEATEDLY called to "verify" information, read their lengthy scripts that ask the same questions over and over again, so I could obtain my RX. I repeatedly told them I work on the phone and can't take their calls. They REFUSED to allow me to take care of this online, text or email instead. I spent 4 HOURS going round and round with this company over ONE prescription. I just had to spend another 20 minutes on the phone for a refill of a medication I had been on recently. Their online system doesn't consistently show the prescriptions (especially new prescriptions) so they can be ordered online. They force short authorizations (3 months) and force my MD to repeatedly open appointments for me to repeat the same information. They continue to force me to call them for this one prescription, month after month after month. They force me to talk to a rep, a nurse AND a pharmacist over the same prescription, despite the fact I have been on it and am a nurse myself. I would NEVER choose this pharmacy in the future. I am lobbying heavily for my employer to offer a different insurance plan. Cigna is incompetent, is incessantly playing games demanding prior auths for prescriptions I have been on for a long time. They forced me to go through appeals etc and forced me to go MONTHS without vital meds as we played their authorization games.

Worse insurance company ever. They said my surgery fee would be covered when I checked with them. And right before my surgery they said it was not covered.

Skickade in en massa kvitton med allt som skulle vara med den 9 oktober. Har ännu inte hört eller sett några pengar på kontot. Om det inte händer något snart avslutar jag försäkringen.