CignaReviews of cigna.com

My dealings with them this month has been a bit of a nightmare. They are unhelpful and not understanding at all. After all they are but a business. Basically I needed some follow-up work done with laser surgery. They didn't consider it follow-up work and said I had to go through the whole process of getting referred by the doctor etc. because too much time had elapsed. I had already arranged the appointment with the surgeon. I got the code from them after the consultation but after the doctor had referred me - anyway they are insisting I pay for the consultation. Which is fine. But they have provided me with an authorisation code for the consultation so I have contacted the surgeon's secretary and I am now going for a consultation, a procedure and follow-up - I have codes for all of those. It means I have to pay for a consultation but so will Cigna now. On top of that, they now have a bad online review for having upset me, which will be on here for years to come (it will probably outlive me). Also, I would not recommend them to anyone! And I certainly wouldn't consider them in terms of a private health insurance plan - ever. The only reason I have to use them is because they are my partner's workplace health insurance plan.

Honestly, what a way to behave? Suddenly informed by Cigna yesterday that they would no longer be able to provide Hospital cover. I've been paying into the plan for over 31 years. Now when I may need it because of age, they've decided to cancel it.

Use them for dental cover. They are literally in the Stone Age when it comes to processing claims. Full of unnecessary forms and stamps. They are in desperate need of modernisation. Go with Denplan instead.