CignaReviews of cigna.com

Cigna Healthcare is the most inefficient Healthcare in North Carolina..They deny and delay claims for medicine so you cannot respond in time and they have rote responses and answers to everything. I will personally be contacting Ncdoi, and consumer affairs and certain state representatives in N.C. to voice me concerns about how I have been treated and how they use the Cigna's PXDX system to deny things on same day they receive them .even with appeals they send information after the dates scheduled. They basically use rote responses and answers for everything. A person need for medicine is not a consideration. Only there greed

Within the first two months of my company changing plans to Cigna, they forced me to use CVS as a pharmacy and denied two heart disease medications ,that I have taken for many years. Two medications that I have taken for many years to mitigate progressing heart disease were denied refills because I had not tried other medications ... which cost 3 to 4 times more! We could not log on to the Cigna website until after our coverage started, at which point I discovered that they automatically selected CVS as my pharmacy. There is not a CVS within 10 miles of house! Walgreens is 2 miles away. When I contacted them, I was told I would have to wait until open enrollment to make a change. Awesome. Needless to say, I will leverage what little clout I have with my employer to encourage them to switch to another provider.

I have been trying to get pre approval for a drug listed in your formulary Nexletol for more than a month with no satisfaction partially due to your denials when your reviewers of approvals base their denials on calling Dr's offices when they are closed and can not reply. Then they provide me with phone numbers for appeal that are not Fax numbers. I have been with three other Medicare drug companies and none have been as unresponsive and unhelpful as your company.

I am a new customer and I have been trying to have my ID cards updated on the mycigna.com website for almost two weeks. They were inaccurate the day I recieved them in the mail. I am currently on hold waiting to speak with a supervisor from the web support team. I've already spoken to three other people on this phone call which has lasted over an hour and a half. This is my third phone call in the last 11 days trying get this issue resolved. Over the course of that time I've spoken to no less than nine representatives. Each time I finally reach web support, I'm told that the system will update in the next three business days and to check back then. But that has yet to happen. I understand that each individual is not responsible for this misshap. However, the organization itself is not taking care of its customers. It should not take this long to update information, nor should customers have to waste this much time and energy.

This review reflects the fact that CIGNA is going to mess up the negotiations with mainline health and make it impossible and cost-prohibitive for those that have CIGNA to use their mainline health providers. My family and I have lived in the same community for 40 years and have providers in every specialty for all services for a very, very long time. It is selfish and inexcusable to expect all of us, the people who pay for the insurance, to be the ones to be punished due to this pissing contest between CIGNA and mainline health. CIGNA’s response is not to worry they have a lot of other very good providers. But if you know the area and you have been part of mainline health, it has a very high reputation of facilities and providers that we should not be expected to have to do the massive amount of research to find other providers and transfer all of our records since we will no longer be able to use our mainline health portal with all of our information for years and years. It is surprising and appalling that this insurance company expects it’s customers who are paying for their coverage to be inconvenienced this much and asked to settle for potentially subpar service. It’s about time that we put medical insurance companies in the spotlight and ask them to be more accountable to their consumers and less self-serving. Greedy at any cost to everyone but them. As a consumer, I will be very vocal with my company who is providing our insurance with my employee contributions. Employees have a say, and can influence their employers to provide medical insurance coverage from reputable companies. And if insurance companies make drastic self-serving changes, such as the poor negotiations with mainline health, we can influence our companies to look for alternatives. Hopefully this will be goodbye to CIGNA.

This insurance has fraudulent conduct that harms patients. One of my patients has had months of treatments but the insurance company pretends not to receive the emails, even though the receipts arrive. As a doctor I advise you to be careful with Cigna: it absolutely does not have a good reputation among us doctors.

I want to switch back to previous insurance company. Last year I spent nearly $2000 out of pocket. I contacted them to see if I would be reimbursed. They told me no need to. I asked about them being sent information from the dentist offices. I was told they have no way to access the information. If I see something that the dentist has filed that I still owe I should check off paid if I’ve made the payment. They are the not helpful at all.

Absolute worst insurance ever! I just switched from blue cross to Cigna and had zero issues for years. They take weeks to get prescriptions filled through express scripts and packages are lost in transit. Nobody helps you and punts to the shipper and more. Worst part is I can’t get my child a new script. Also, they make me pay doctors co pays even when I have a health reimbursement account attached to the insurance. With blue cross you had a card and paid the doctor. With Cigna they want you to pay and have the doctor refund you which takes months. Disgusting coverage stay away. Stay away from this garbage.