CignaReviews of cigna.com

customer care agents are terrible. usually speak terrible English so communication on the issue is almost impossible. then they shuffle you to other agents and eventually hang up on you. they over bill so it's cheaper to get at the pharmacy monthly. I cancelled my subscription and will never use them again

First it was "wait 20 business days" after the 20 business days it was "give us 5 business days to fix it" after the 5 business days it was "give us 24 to 48 hours" then after it was "I've escalated it, give us 2 to 3 days" All this to get spectacles by the way... I've email the LetUsHelpU@ CignaHealthcare.com and got no response from them too. At this point I'm tempted to ask my employer to remove my name from this insurance.

Let me save you the headache. Cigna is a grossly incompetent company unable and unwilling to provide any form of care to its' clients. The sales agents are very misleading and promise options that the company does not provide. Getting care is seemly impossible. I've spoken to at least 10 agents this week and they all provide different information and no one seems to know anything about the company’s policies. On top of that, they are impossible to contact. Their website doesn't work and usually is disrepair and their phone number doesn't work. This is honestly the worst health insurance experience I've ever had and I'm from the US. Long story short, it's bad y'all. Please immortalize this review because I'll probably die soon.

Dealing with Cigna is just a total nightmare. Filing claims is frustrating as they either do not pay back the reimbursements or send them to the wrong address. They seem to be totally disorganized and totally incompetent.

My experience with Cigna has been extremely disappointing. Despite paying for private insurance, the process of accessing even basic services is complicated and frustrating. I had to contact multiple partner clinics only to find out that many services advertised were not actually available. On top of that, for exams like digital dermatoscopy, there is an endless bureaucracy of prescriptions, authorizations, and requests, with almost no real support from Cigna to guide you through it.

Después de más de dos décadas con Cigna seguro de empresa + conyugue una vez te jubilas te suben más de un 300% en cada una de las dos pólizas , increíblemente MALOS.. ( es lo mas bonito que encuentro ) hasta decir basta .., solo quieren personas jóvenes y que no utilicen el seguro .

Denegaron un servicio de rehabilitación porque tardó más de un mes en comenzar el tratamiento. Iba a comenzar el PRIMER DÍA que le dieron cita. Si tardan más de un mes en dar cita y luego no lo autorizan porque hace más de un mes que se pidió, negocio seguro, nunca se podrá autorizar. La persona de rehabilitación me indicó que no le había pasado con ninguna otra compañía. Una vergüenza.

Dealing with this company feels less like working with an insurance provider and more like navigating a maze designed to wear you down. Straightforward claims somehow become “lost,” shuffled endlessly, or returned with vague denials that make no sense. In my experience, a large portion of submissions were paid, but an equally significant share fell into a black hole of bureaucracy. Repeated promises of resolution from representatives led nowhere, leaving me chasing the same paperwork for months. The process seems engineered to exhaust rather than support customers. Instead of protecting policyholders, the system functions as a barrier to care.