CignaReviews of cigna.com

Absolutely horrendous customer service. I have called several different phone numbers to reach a supervisor re: Cigna continuously sends snail mail to my address and addressed to my sister who died 17+ years ago. Each person I've spoken with says in order to take care of the issue they need my personal information. They don't need my personal information except my address. Then they want to know if she is a customer or a provider. She has never been either and never will be. She is dead. Comprehension of this apparently was not addressed in training. Each so-called "customer service" person is rude, demanding, demeaning, redundant and non-essential in their role.

This insurance is the biggest hassle ever! So much wasted time and stress going back and forth with them regarding claims. Their systems are not integrated well (medical, behavior, etc) which makes for a horrible experience for both their agents and customers. For behavioral claims specifically, you don't have access to the status of claims thru their website and when they do finally get processed, it takes months for them to reimburse you. Not worth the cost if you are paying a premium to have their POS plan.

Train your advocates to do a proper job. They don't Pay for services included in coverage. Having un settled issues from January to October. Cant wait to drop them for new ins.co.come January 2026

This company has no value in the "service" they bring to their members. They are rude and yell at them over the phone and talk down to them without any repercussion! They deny all their claims 1st.

Worst healthcare provider I've ever come across. They changed my primary care provider without my knowledge or consent. After paying the premiums for almost a year, I find out that my primary care provider that I've been with for over 30 years, isn't even in their network, and as such none of my bills have been covered. And yet they've had no problems accepting my money! Shameless!

I don't think they want to improve. It is the way some of them treat you on the phone. Like the customer is 12, stupid or bordering them. Treat people with respect! Frustration because you are picking up calls all day? Me too, after waiting more than 30 minutes. But I'm still nice and happy. Some people don't have a job, so be happy or find something else. You can improve some with training, but some people just are not made for customer service.

CIGNA is a horrible insurance provider. I would recommend you using anyone besides CIGNA I work for a large employer with over 80,000 employees and I’ve always use United healthcare until this year. My experience with CIGNA has been nothing but miserable. They’ve cost me a tremendous amount of frustration, money and time trying to navigate getting something done as simple as an MRI. If you have the opportunity to use anyone else, I would highly recommend it. They frustrated me to the point where I’ve already had conversations with the Colorado insurance regulators and I’m putting in a request with the department of labor to file a complaint against them for denying a simple MRI for a back injury. I believe that ultimately we’re gonna end up in arbitration over something as simple as denying coverage for an MRI to assess back pain and numbness in one leg. It’s ridiculous that a customer has to go to this extent in order to get resolution it would ultimately be way cheaper for me just to pay for the MRI but at this point, it’s become a matter of principle, and I’m gonna extract my pound of flesh

I have been calling customer service for 9 weeks about my Cobra coverage. I have paid for 4 months now. All I get is a run around from the customer service people. I've heard every excuse - In July I was ok with it could take up to 15 days to get your coverage. But now it is October 1 and it still is not in effect. I've heard the same thing everyone else is complaining about. Same stories from the CSR's. they must all be reading off a script. I'm assuming they work from home with no supervision because no one seems to have a manager or supervisor they can ever get on the phone. They do not know how to escalate a problem or have an avenue for an escalation. Poor training. Poor CSR skills.