CignaReviews of cigna.com

As many have pointed out, even getting approval for pre-planned surgery and hospitalization is an ordeal. The clinic is on our company’s panel, yet they had to contact me repeatedly to chase Cigna for authorization. Up until the day of my surgery, literally when I was in my gown and asked to go down to the counter, the hospital staff told me they still hadn’t received approval/GOP. Thankfully, I had an email confirmation (though not the official GOP document, because of course why would cigna make anyone’s life easy), which the hospital accepted and agreed to follow up on. It was an unnecessary layer of stress on top of an already stressful situation. More recently, there was another baffling episode. Cigna requested a cost breakdown for a health screening package, even though the invoice already listed all included items. They specifically wanted the individual cost of the stress ECG treadmill test for some reason. After I went through the trouble of getting it (the clinic provided the ala carte add-on pricing), they then excluded that test from my claim, stating it wasn’t “a necessity.” This makes zero sense for several reasons: 1. It was a package, and I didn’t specifically opt in for that treadmill test. 2. I did the exact same health screening last year without any issue. 3. The package itself is named “CIGNA Platinum” with Fullerton—clearly a partnership. 4. Just based on common sense, a package is meant to be cheaper than adding up all ala carte prices of tests done. Who in their right mind excludes a claim based off ala carte pricing when what I did was a PACKAGE. 5. It is going to be the same price regardless I opt out or in for anything in the package, because, it.is.a.package.

They suck! They make you get prior authentication for things other insurance companies cover without a hassle.

Worst customer service I have ever had. Over the counter website sent my products to an address that is not on my profile and they won't do anything to remedy it. Says I should have checked the address before submitting, it did not give me that option. When I call and talk to someone they are like robots, no help. There system does not make mistakes, omg! Horrible service. Changing this year.

Mi experiencia con Cigna ha sido muy frustrante. Tras presentar una solicitud de reembolso con toda la documentación médica requerida, he recibido una negativa basada en argumentos que no se ajustan al propio condicionado de la póliza. Resulta preocupante que, incluso aportando informe médico y cumpliendo los requisitos establecidos, se busquen motivos para no cubrir un tratamiento. El servicio de reembolso genera muy poca confianza, ya que transmite la sensación de que el objetivo es evitar el pago más que ofrecer un apoyo real al asegurado. Estoy con Cigna porque es la aseguradora incluida en mi empresa, pero, sinceramente, no la recomendaría.

Tuve un problema con el número de sesiones de psicología. Dirección de psicología nos contaron sesiones que nos habían facturado por error, y no se habían realizado, y otras que en realidad entraban en la póliza anterior. Ni explicando con detalle sobre cada fecha qué estaba mal, ni indicando que estaban contando sesiones del año anterior, nos hicieron caso. Frustrante, como hablar con un muro, se limitaban a repetir lo mismo.

Cigna Medicare advantage plans are the absolute worst! They deny so many claims or pay very little. When I had Cigna this was the case. They actually paid 18 cents on a claim of several hundred dollars. I filed an appeal, but they rejected it (surprise surprise)

Horrible customer service been charge full amount for lab , their systems would anything not to pay for services cover by their policy,

I eagerly await when I can LEAVE Cigna/EverNorth Health.  Their rep Finally heard what I repeatedly and adamantly explained. Both of us filed complaints and the letter I received was a repeat of what's found online vs. addressing my specific issues. (Their robotic staff continues responding by sending the same messages .) It's despicable to pre-pay the total medical bill then a few hours later at the pickup counter being told an additional amount must be paid to get one's meds. WARNING: They sound affordable but unexpected bills are sure to show up!