CignaReviews of cigna.com

I was transferred to the Spanish speaking customer service line by mistake. The Rep said she could help me in English. As soon as I started explaining what I needed, she became extremely rude, cutting me off without letting me finish. My broker was on the line to help me and she told him she would only speak to one of us and that he couldn't ask any questions. She then told me it was too late for my husband to enroll, even though it wasn't. She ignored me when I asked her to spell her name. She finally said it was "IAREL". Her attitude was completely hostile and inappropriate for customer service. She does not need to be working in that field. I filed a formal complaint with Medicare. I called back after we hung up and spoke to a different person. I will review her separately. She was amazing and got my husband enrolled in Part D because despite what the first agent said, he WAS eligible for enrollment. Cigna Health Spring needs to fire this rep.

Nefasto el servicio,tanta burocracia de papelitos para pedir una rehabilitación de 10 miseras sesiones,y encima si te la mandan a los dos meses,como en mi caso,resulta que no te lo autorizan,porque se pasa de tiempo,y qué culpa tiene el paciente de que den las consultas tan tarde? Total,que lo solucionan mandándome de nuevo a otro centro y volver a pedir rehabilitación en otro centro,pues que bien..Venga! Que Almj para verano ya ando,Impresentables,Fuera de Cigna ya mismo,no recomiendo este seguro!!!!!!

CIGNA fails every year when it comes to AEP. They consistly have hour + long wait time, underwriters do not perform swiftly or accurately. Changing their brand to HealthSpring is akin to putting lipstick on a pig......it's still a pig. CIGNA management refuses to improve their processes Malcolm Richards, Licensed Agent / Broker

They deserve zero! BEWARE! They sent me an rx plan card in the mail. I was un enrolled from my Wellcare rx plan and they enrolled me in HealthSpring, which is affiliated w Cigna. Without my knowledge or consent!! I spent 4 hours on the phone; finally screaming and threatening a lawsuit against them before they informed me I got a cancellation number! Now I am stuck w having to re enroll in Wellcare and be accepted again or I will have zero coverage. Total SCAM!!!

If I could give a zero I would. Outsourced and you can’t understand them , they can’t understand you and mess things up royally!! Have no medical knowledge or sense or urgency . Don’t waste your money !!

Garbage company. They don't care about their customers. So many ways I can give examples. The latest is I lost my medication and they don't cover a replacement for under $2000.00!!! I don't have $2k for medication. That's why I thought I had insurance.

Website does not recognize our coverage or any record of 2025 claims. Wellness rewards program is inaccessible and no amount of phone time with non customer service helps resolve any issues.

DO NOT PURCHASE CIGNAS SUPPLEMENTAL PLANS. I have purchased all their plans being that I have Cigna through my employer. I have the same plans through 2 other companies. I had back surgery and turned a claim into my hospital indemnity, and accidental plan. The same documentation were turned in to all 3 plans. The other 2 Aflac and Colonial paid well with no problems. Cigna took 10 days to get an answer and it was denied. So unless you are just wanting to throw money away don’t purchase any of the supplemental plans.