CignaReviews of cigna.com

Customer Service..... I am a new customer with a medicare supplemental policy that just started 1/1/2026. I had a question with the web site we were to register at. I was on hold at the WEB Site Assistance option for 3 hours and then called on a second phone while still holding my place on the first phone. After listening to " our call is important to them and a customer service person would be with you soon" someone picked up the first phone and hung up! Yes, After 4 plus hours , I was hung up on without an answer. The Web Assistance area hung up on me after hours on 1/5/26 about 2:30 CT. My other phone is still on hold giving me that same stupid message of "how important I am to them" and they will be with me soon. If I could, I would fire every supervisor they had that let that staff set this tone for their area. Me being on hold for 4 plus hours is not acceptable. Your staff should all be replaced with real customer service professionals who want to work. If this is how Cigna works, I may have pick the wrong company to give my business to. I am hanging up my other phone now after that on has been on hold for 3 hours. Who is in charge of your customer service area? what is your standard for answering phone calls? 4 hours?? you people really suck at answering phones in a timely manner. What about call backs? do you offer to call back if you are very busy? no offers for that? No, I just sit around all day for hours waiting for you to pick up. Get it fixed.

Title: 218% Premium Increase With No Notice — Extremely Disappointing Review: My Cigna Part D premium for 2026 suddenly increased to $70.60, which is a $48 jump — a 218% increase. I only discovered this by reviewing my bank statement. Cigna says they mailed a notice to both me and my wife, but neither of us received anything. The only thing that arrived was their new insurance card with their updated name. I’m frustrated by the lack of clear communication and the size of the increase. A change this large should be clearly explained and easy for customers to understand. Instead, I had to uncover it myself after the fact. This experience has made me reconsider continuing with Cigna, and I think others should review their options carefully and monitor their statements closely. I will be dropping This provider as soon as open enrollment begins again. But intel then I must be forced to pay over $ 840.00 for the same coverage I had last week for $ 264.00 for a 4 generic low costs drugs.

Awful customer service and no updates on claim

New to Medicare and Drug plan D with Cigna as of October. Never received annual notice or their $50 price increase to $62.50. Being new to Medicare I presumed no letter meant no changes, so I called Cigna (now Healthspring) and told them disenroll. She dated it and said terminated Dec 31st. Called Medicare and they said still active. She also stated I am not the first with no letter and complaints as they changed their name, so could file a complaint and request a new enrollment period. Called Cigna back and supervisor said need to sign form in mail that prior rep was not right that I was disrenrolled. This Cigna supervisor told me if I used plan before signed letter received I would automatically be enrolling again. I have no drug plan and disabled. Called back and NEXT PERSON tells me that my fee was withdrawn from SS and that was incorrect about not having a drug plan and that she had to escalate for a decision. Funny how THAT form arrived but not the letter advising of price increase. Not ONE PERSON THERE HAS THE SAME INFORMATION! As of this update a week later a man called on the 30th, I asked him to call back shortly so I could get off a call. He made NO effort to do so but noted the complaint he tried and could not get hold of me. It is a week and he made zero attempts that day as requested or after. I intend to file with the state insurance department. They have deducted 62.60 from my SS and it is nearly as much as my monthly health premium! I am a disabled person with no drug plan and the staff all have different information. Disgusted that Cigna can get away with this.

Llevo desde 2018 pagando el seguro con mi empresa. Hasta 2023 teníamos Adeslas y nunca tuve ningún problema. En 2024 cambiaron a Cigna y es lo peor que han podido hacer. El trato deja mucho que desear, he tenido problemas para que me atiendan en más de una ocasión, incumplen con lo que se indica en la información de coberturas, apenas ofrecen opciones en mi ciudad, etc. Este año he renovado y para darles una última oportunidad he cambiado al seguro completo, que barato no es. Y ahora resulta que estamos a día 3 de enero y no tengo activada mi póliza, cuando mi empresa sí que la ha aceptado. Estoy descubierta porque, según alegan "tengo que pasar un cuestionario médico". Horrible, después de 8 años asegurada con mi empresa, nunca tuve que realizar ningún cuestionario médico. Nefasta experiencia.

Spent 4 hours on my birthday trying to understand why my autopay was turned off and my account terminted. My credit card company confirmed multiple times Cigna was on autopay and they never declined any transaction. No one from Cigna would call to verify. They had another persons email on file and sent them my cancelation notice. The representatives would not forward me the email, nor would they share the last 4 digits of the card they claimed did not work. Several representaitves said that I could access this information on my online account, and basically said I was lying when I said it was not available. After speaking to 2 people in the tech department at Cigna they had to tell the customer service representative that I was correct- there is no way to access my payment history since they deactivated my account

Took them ONE YEAR to process an authorization for consent i signed for my mom to handle my insurance issues. Spent about 10 hours between calls and Chat etc. Still haven't re-processed a claim they listed as out of network and it's been over 2 months and 4 escalations since making the request. They are the stupidist, most incompetent people i have ever dealt with. And I used to bill for insurance from my business.They promise to return calls or follow up by email and never, ever do.

I feel like have been scammed on my RX insurance premiums. Cigna changed the name they use for RX coverage to Health Springs without clear notification. My premium was 15 dollars in 2025 and is now 65 dollars. I chose the least expensive option because I take zero prescription drugs covered under their plan. After having their coverage for over 35 years I fell betrayed. They will now get a check for 65 dollars a month for absolutely nothing.