CignaReviews of cigna.com

HEALTHSPRING/CIGNA has OK licensed sales people. Working with one lady who's been very helpful. HOWEVER, we have CA GUARANTEED ISSUE, no questions asked, RIGHTS in two ways, which apparently means NOTHING with this company!!! Speaking with a different sales person I was told ALL of this person's applications are held up that are Guaranteed issue. Cigna used to be good. They NEVER should have sold out. They're asking health questions, delaying through underwriting, which they aren't supposed to do. Seeming to be stalling until we are out of our GI period!!! Healthspring sounds like a name for a chinese company. Wonder if Medicare or the state's insurance commissioner would be interested in this the tactics we are subjected to? Having a BAD feeling about what kind of care we will get this year with them. NOT LOOKING GOOD!!

Very unprofessional company! I have been insured through Cigna, but if you have any kind of problems or challenges, they are completely impossible to get in touch with. I have tried to contact 4–5 employees whom I was in contact with when I signed my contract with them. No one responds to my inquiries. After a waiting time of more than 20 days, a random person from customer service finally gets back to me, someone who knows nothing about the case and is not allowed to do anything at all. It is impossible to get in contact with anyone who can actually help you and has the authority to do anything. This is by far the most unprofessional company I have ever purchased anything from. I would strongly advise everyone against becoming a customer of Cigna.

I'm a Type 2 diabetic trying to get a Dexcom G7 continuous glucose monitor that my endocrinologist prescribed. After weeks of runaround between CVS Caremark and Cigna (where I learned CVS Caremark had been handling a product that wasn't even under their purview), I finally got clarity that the CGM falls under Cigna's DME benefit. Cigna directed my doctor to use US Med as the supplier. All the paperwork has been submitted. Everything is in order. And yet my Dexcom G7 still hasn't been released. No one at Cigna will take responsibility. I get transferred, put on hold, and told to wait. Meanwhile, I'm a diabetic without the continuous glucose monitoring my doctor prescribed. This isn't a coverage dispute. This isn't a prior authorization issue. The paperwork is done. Cigna is simply mired in bureaucracy, and no one there seems empowered - or willing - to actually approve and release the equipment. If you have diabetes and need DME through Cigna, prepare for delays, misinformation, and a system where accountability goes to die.

I have called in about 10 times to try to resolve an oustanding bill for an ambulance ride. Even though I was promised time and again that Cigna would take care of the bill (I had already maxed out my insurance for the year). And yet every month I've gotten a bill from the fire department. It was truly a life or death experience, extremely traumatizing--and the back and forth over this for the past year and a half has only prolonged the experience. The customer service reps are kind, patient, and helpful--but their policies make it impossible to talk to someone who can actually help me and resolve the situation. **UPDATE 06/22/2026** So after this initial post, Cigna finally contacted me and gave me a specific person to handle my case. This person was able to get my payment down from $2,375.06 to $483.99. Was I happy that they were able to finally drop the bill significantly? Yes. Megan was super helpful in that way. Am I satisfied with the situation? Absolutely not. I shouldn't have had to pay a dime for this ambulance ride. I had maxed out my out-of-pocket and an ambulance ride should 1000% be covered by the type of insurance we were paying. It's clear that Cigna still needs to figure out this issue with emergency care discrepancies because I am not the only person who has had this problem. SO thanks for finally helping Cigna and for a great customer care agent. But your policies suck and it's a well-known fact. Do better.

I have had awful service with this company. When i decided to cancel I was directed to call the number on the back of my dental coverage plan 4 days before the date. I called on the 26th of December and was assured that the last day of coverage would be the 31st. Low and behold they debited my bank account on the 5th of the following month again and denied that I had ever called to cancel. However, I have a history on my phone confirming the call on the 26th for 32 minutes. They are refusing to reimburse the entire amount. Not right!

Was not able to create myHealthSpring.com account, the wait time for support or speak with someone was 47: minutes and could barely understand her English, only to be redirected and put on hold for additional 40: minutes!! These times as mad as I am are not exaggerated! After additional wait time I finally hung up!!

An email to my insurance agent: Just an FYI for future reference. Yesterday I was unable to login to the Cigna website. I called the number listed for assistance. There is no specific menu selection for website issues, so I'm not sure where I ended up, but she told me to call...the same number. I asked for which prompts to use, but she said she would transfer me. I waited 45 minutes on hold before having to hang up for other reasons. I called back in the afternoon and waited another 45 minutes on hold, listening to the recording telling me how important my call is. After describing my issue he told me to call this number....the same number....at least this time he told me which prompts to use, before transferring me to that dept. I waited on hold another 30 minutes before once again having to hang up for other reasons. I called back this morning and so far have been on hold for 50 minutes. I guess customer NO service is one of the reasons they're less expensive than other companies. I suppose it's impossible to switch until next November, but I wanted you to know how poor the Cigna customer No service is, so that you would take that into consideration in the future selection of companies to represent.

I am an insurance advisor, and when I have given a cigna insurance to my client... After taking health insurance he got injured and then apply for health claim... But this fraud company refusing to pay claim amount declaring that it's an non disclosure case... But they didn't want to tell us that how can some one disclose accident before it happens actually..