CignaReviews of cigna.com

The new Wellspring company is terrible. DO NOT SIGN UP WITH CIGNA OR HEALTHSPRING. They do not adequately train their IT staff, and it is impossible to set up an account with their online portal.

If you like paying $5,000 a month for insurance and still having to pay thousands of dollars for a procedure then Cigna is for you!! $1,709 for a vasectomy after insurance

Subject: Formal Complaint Regarding Unauthorized Policies and Fraudulent Withdrawals by Cigna Medicare Supplemental Insurance To: Better Business Bureau (BBB), State Insurance Department, CMS (Centers for Medicare & Medicaid Services), and Online Review Platforms Complaint Details: 1. Unauthorized Enrollment: While my spouse and I were overseas from approximately [June, 2025] to [Oct, 2025], a Medicare sales agent fraudulently enrolled us in Cigna Medicare supplemental insurance policies without our knowledge or consent. We did not request these policies, did not sign any application, and were completely unaware of their existence. 2. Unauthorized Bank Withdrawals: Upon our return in [Sept. 29th, 2025], we discovered that Cigna had initiated automatic withdrawals from our bank account over a four-month period (June 2025 through October 2025). The total amount taken without our authorization is $388.78. 3. Immediate Action Taken: As soon as we discovered the fraud (in October 2025), we immediately: o Contacted Cigna to report the fraudulent policies. o Demanded the immediate cancellation of all unauthorized policies. o Requested a full refund of all premiums illegally withdrawn from our account. 4. Cigna's Inadequate Response: Despite clear evidence that these policies were obtained through fraud (no consent, no signatures, we were out of the country), Cigna has refused to provide a full refund. They have cited that we are outside a "permitted cancellation grace period." This reasoning is fundamentally unfair and illogical, as the grace period could not possibly apply to policies we never applied for, received, or used, and about which we were unaware due to international travel. 5. Core Issue & Demand: Cigna is holding us responsible for a grace period that presupposes legitimate enrollment. This situation originated in fraud, and the company is effectively penalizing us for not discovering a theft we could not have known about while abroad. We believe this constitutes an unfair and deceptive practice. Specific Requests for Resolution: • Immediate and formal cancellation of all fraudulently issued policies, retroactive to their start date. • A full refund of $388.78, representing all premiums withdrawn without authorization. • An investigation into United Medicare Advisors sales agent Mason Morse who fraudulently enrolled us • Correction of our records to show no lapse in desired coverage and no voluntary enrollment in these policies.

I canceled Cigna (soon to be called Health Springs) in November 2025, because i was starting a new insurance the beginning of the new year. I received a letter in January 2026 from Cigna stating that my policy has been canceled as of January 1, 2026. Cigna took a payment on January 5th 2026 from my bank account, when I called to have my money refunded I was told I'd have to wait 15 business days to receive money that should not have been taking from my bank at all. Be careful doing business with this company I got no satisfaction from there customer service department, I was told there was nothing they could do to expedite getting my money back to me.

Horrendous would be an understatement. Quit your job if you need customer support, because you will need to invest hours a day into trying to get an outcome. They don't care if you die while waiting for coverage. They just keep transferring you from one unhelpful person to the next, who just reads off a script without applying any logical thought. I applied for coverage on December 30th to ensure I made the special enrollment period deadline. Its been 17 days and I still don't have plan information. Nobody can help me. All they can do is "send an email to the enrollment department", transfer you to someone else, or make ridiculous suggestions like "have you tried to go to healthspring.com to enroll in a plan?" after you spent ten minutes talking to them about how you enrolled 17 days ago and still don't have your plan info.

My husband and I used United Medicare advisors.com and were sold Supplemental G policies. The agent set up both accounts in the same phone call. The 20% household discount was a selling point. My husband's account was set up properly but when my account was set up they entered my bank routing code TWICE and failed to list the account number. I received a letter from CIGNA stating my bank draft was refused and I needed to pay for 3 months in advance with an added service charge. My husband's account with proper routing and bank account number processed. There is NO refused payment against my bank account, the payment never processed through my account. I called to rectify and could not get an reasonable answer in the Phillippines. The letter sent said to update my payments led me to my OLD CIGNA dental account, waited on hold for IT for over 3 hours at CIGNA and told set up auto-pay under HEALTHSPRINGS account to process payment which I did while IT on line. Contacted United Heathcare advisors to correct mistake. CIGNA sent 2ND PAST DUE 3 months payment letter and a request for check via mail. My husband has the same address and bank account I have it should not be difficult to verify. I have ZERO confidence in the handling of this matter. When companies silo information and then send it overseas it is nearly impossible for any one to apply logic to the situation ,they all default to a very narrow scope of understanding and repeat there standard script. This is one of the worst insurance experiences I have ever had and all I am trying to do is PAY these people. I have spent in excess of 8 hours trying to sort this out with my bank, the insurance person who sold me policy and CIGNA. Please review and provide a letter stating you understand ALL the issues and will correct ALL errors internally.

After 8 years with Cigna and 100K ++ usd paid premium, I had a medical issue. I contacted Cigna before any medical procedure started, and they confirmed that I was covered. However, when i sent in my claim they just covered part of the bill. Very difficult to communicate with them. STAY AWAY!

To Whom It May Concern, I am submitting this correspondence as a formal complaint regarding the unreasonable delay in payment of my hospitalization claim, which was submitted on December 12, 2026. At the time of submission, I was advised that claims of this nature would be processed within 10 business days. That timeframe has long since passed, and I have yet to receive payment or a substantive explanation for the delay. Despite multiple attempts to obtain clarification, I have not been provided with a valid reason for the hold-up nor a definitive timeline for resolution. This lack of communication and failure to adhere to stated processing standards is unacceptable and does not reflect reasonable claims-handling practices. Timely payment of valid claims is not optional—it is a fundamental obligation. The ongoing delay has caused unnecessary stress and inconvenience and raises serious concerns regarding this company’s internal processes and customer service standards. I am also concerned because I have an additional hospitalization claim that will require processing, and given the current experience, I have little confidence that it will be handled appropriately or within required timeframes. Please consider this letter a formal request for immediate review and resolution of my outstanding claim. If this matter is not resolved promptly, I will have no choice but to escalate my concerns further, including notifying my employer and pursuing any additional remedies available to me. I expect written confirmation of the status of my claim and a clear timeline for payment without further delay.