CignaReviews of cigna.com

Huge damn scam, won't let my wife cancel now almost after a year of paying into a black hole (they give you 1.26€ back from 97€ once bill, and you pay 300+ a month anyway), never would advise anyone to deal with them, and the company is rooted in US so that explains why they scam your healthcare

After Healthspring took over from Cigna, one of my wife's diabetes medicine monthly cost went up 450% for the exact same coverage we had under Cigna. Healthspring is a Medicare coverage scam.

I help a friend with some of his billing and medical care. Cigna became Healthspring and his monthly premium doubled. He never recieved notice of the increase in monthly payment nor did he receive email. We knew that the time to change insurance was in Oct -December and he decided to stay with Cigna not knowing of the change but because he was able to navigate the app and felt at ease. The January payment went from 41$ to over 90$. Why was he put in a higher cost bracket? Why not the 35$ plan? Regardless we have spent over 5 hours just trying to be able to get into the health spring site. When we call Healthspring for service, after multiple questions are not helpful we get a number to call for tech. That number sends us back to Cigna. Cigna sends us back to Healthspring, Can you believe Healthspring sends us to a Cigna number. Cigna says that Healthspring is having issues and they will connect us. 1h 30min no answer. Last call we made to Healthspring and Cigna we were on the phone 50minutes before we were finally connected to tech which closed while we were wasting time. When signing into Cigna you are directed to use Healthspring. Healthspring says use the Cigna sign in.. Crazy, incompetent, under trained, so which is better- useless Ai or useless humans.

They use tactics to keep you on hold to frustrate you until you hang up. They’ll tell you that they’re supervisors very busy helping somebody else and we’ll just keep you on hold. They avoid answering questions and they do what Every insurance carrier does delay deny avoid and that’s why everybody hates you. Ian sandos What’s the name I was given by the call handler they’re not actually there to help you. They just read a script. They don’t vary from that. They waste your time. Keep you on hold. Don’t transfer the call. Wait for you to give up after a while, I asked to be sent to the complaint department where I could leave a review about Ian‘s performance or lack there of and the supervisor that I was waiting for also handles that as well so seems like a rinky-dink shit business .I’ve already contacted the company I work for to arrange different insurance. Please avoid this and your company. Please take these reviews serious this company‘s dog shit.

A application was submitted for part N medicare on November 20, 2025, and it has been two months since then. We have received no acknowledgement that the application went through,No update on the status of the application.Nothing. Both myself and agent have tried to reach out by phone and email with no response. On the phone the wait has been 3 hrs and then finally the call gets disconnected. I am new to medicare and am working with a timeline and my 6 months will end soon. We are now trying to cancel so we can apply to another company before the time expires. But unable to cancel there is no response. So frustrating…

I did not know this insurance company was the doctor's office. I am trying to get a Spine MRI and the keep denying it. I have had repair surgery on my spine but the doctor needs new images to compare to old ones to see what is causing the pain. I knew when they changed to Health Spring it would be a night mare because I had Health Spring before and changed because of the problems.

Cigna is the absolute worst company. They are always running out the clock on patients and through their bogus denial reasons that never make sense you are considered dead of you get Cigna insurance

Cigna acknowledged that I was overcharged by my dental provider, yet failed to take any meaningful action when the provider refused to correct the charges. I was explicitly told that legal action would be pursued and that I would be reimbursed—neither of which ever happened. Despite this, the dental office continues to participate in Cigna’s network. This experience showed a complete lack of accountability and follow-through on Cigna’s part. I had a very frustrating experience with Cigna. Several claims were filed, and I believe too many were processed in error. When I requested an investigation and resolution, I was told they would not look further into it. There was an opportunity to withhold payment on future claims and correct the balance, but that option was not used. Communication was unclear, and I did not receive meaningful assistance. I expected better accountability and customer support.