CignaReviews of cigna.com

Cigna is a total nightmare! Dealing with Cigna has been a total nightmare. After 2 months and tons of e-mails and calls with number of representatives of this company regarding simple signature required for my daughter's university nothing has been solved. They ignored and didn't answer at all for more than a month, then refused to sign without any reasons in literally one sentence email and made a mistake, confusing me with another customer! I cannot believe a company like Cigna would be so evasive in their approach to customer service. I think it is time to get legal action started. Definitely will opt out of their "service".

The insurance company pays for nothing not even basic care and the employees are rude. They charge you for things they shouldn't and offer no resolution. I stayed on hold for 40 mins today to get hung up on before the survey.

Update 2/17/26: Checked my app this morning and it shows I have met my deductible and out of pocket max, however, when I went to my medical appointment this morning and they ran my insurance, it did NOT show that I had met my out of pocket max and I had to pay $128 for the visit. Stay away from Cigna AT ALL COSTS. There's a reason they have such a low rating. They don't care about their insured. Such a scam. I like to check the Cigna app to follow my progress with meeting my deductible and out of pocket max. Recently I checked and saw I had metmy deductible. When I checked the app a few days later, it reverted back to me not meeting my deductible. Now it has shown I have met my deductible again. Now my out of pocket remaining amount has changed from showing I was about $1,000 away from meeting it to now being $1,600 away from meeting it. Not sure why all of this keeps changing, but it's a very shady practice. I highly recommend everyone checks their account to make sure you're being credited correctly. Don't send me a canned response asking me to reach out to customer service. Just stop being so damm shady to get more money out of me.

CIGNA continues to provide extremely poor customer service. Their email contact form on their customer portal still does not work. Meanwhile their app issue for iphone users allegedly has been fixed yet the log in button remains below the screen and can not be accessed. Cigna has also suddenly decided to remove all previous correspondence from the customer portal which means that renewal invitations and other correspondence is no longer available to their customer. Am appalled by this deterioration and would not recommend CIGNA as a company going forward

I wish I could give it 0 stars. I signed up for rx plan November 29 during my Special Enrollment period for the basic rx plan with $0 monthly premium knowing none of my prescriptions were covered. I received notice after the December 7th Medicare deadline that they were putting me on a new plan with $50 month premium that still doesn't cover my medications. I immediately called to cancel and complain. They refused to cancel, but I was able to change through Medicare due to their low rating. They are charging me for the month of January even though they admit I was not notified of the plan change until after the deadline to change. I have now filed complaints with BBB and Medicare.

I had a root canal the charge was $1425.00 Cigna paid $206.50. I’d would have been better off saving my premiums and pay the dentist directly. They are supposed to cover two cleanings and set of X-rays bill was $388 they payed $119. Worst dental insurance I’ve ever had. Called their number 4 times and was disconnected 3 of those times. 🤬

Cancelled family's Cigna dental insurance policy. Reasons: 1) literally have third world customer service - polite but outcomes are beyond bad; 2) Cigna's decision to go zero communication w/customers except for billing them - "[Cigna] does not accept unsolicited inquiries on MyCigna secure portal." 3) spent 2hrs in search of billing detail; waste my time, lose my business.

Cigna has made it impossible to manage my health by forcing me to use Accredo, a pharmacy they own and operate. It is a massive conflict of interest. Accredo consistently misses shipping dates and delays my medication, and Cigna does nothing to rectify it.