CignaReviews of cigna.com

I have never seen such a disorganized insurance service. Their support never answers questions clearly, just transfers you in circles, and most of the time you get cut off before you even reach someone who understands your issue. Claims take forever, if they’re ever resolved at all, and they constantly change your plan details without adequate notice. I’ve spent hours on hold only to be told conflicting information by different reps. Honestly, it feels like nothing I pay for actually gets used to help me — it just disappears into a black hole of confusion and endless run-around.

Sent me a notice of the name change but that was all. Figured I'd have the same plan as 2025 under the new name. My monthly bill went from 40 cents to $50.40 per month. They switched me to an extra plan from a basic plan. The nam change was just an excuse to steal from seniors

Cigna dental required three phone calls to cancel. Goes to Philippines first. Very unacceptable.

Edit: As for Cigna’s “I’d like to look into this” response, this has been “escalated” (Cigna’s word) twice. They just open another claim to reset the clock on when they’re legally obligated to settle up. Got fed up and handed it over to TDI. The guy who responded to this review (Norman) is one of the people that ghosted me. This is a $1200 claim. I can’t imagine what games they play to get out of paying serious $$$ claims. I’ve had various dental insurance companies in the 30+ years I’ve been working. Congrats on being the only nightmare, Cigna. Absolute worst. Have them for dental insurance. Had a pre-approved gum graft. 2 months later, they still haven't reimbursed. They've opened three claims for this in 2+ months as a way to delay payment. Over 70 days later, and they are dragging their feet on it. Filed a complaint with TDI. If you have a choice, stay away from Cigna. My health care provider can't stand them, and I can see why.

Watching a survivor get the run around 5 months after his mother passed.These people are the lowest that run this business.

I joined HealthSpring/Cigna because they were one of the providers that supported my meds. They approved for me to receive a shot only to deny it asking me to pay thousands for it. They also denied another medication that they already knew I needed. This has been an awful experience.

HealthSpring is a major disappointment. I am embroiled with them over a Formulary Exemption for a widely used and very effective drug. My physician's office has responded to their process, but they didn't accept the response because it "was after the turnaround time." What about my turnaround time for getting a needed prescription refilled? I have spent many hours on the phone with agents who only read the same response over and over. Now I am being forced to pursue a third party appeal with C2C Innovative Solutions. This should have been a straightforward process, but their needless delays and inadequate communications are horrible. Do not choose a Part D plan with this company. Less than 2 months of having this coverage and I'm ready to bolt!

I would give zero stars if that was an option. We have only used Cigna since January of 2026. I have found the customer service appalling. I have had 6 communications on average to get simple requests addressed such as renewing a refill on a medication they sent in January. It is February the system is convoluted to the point of being utterly useless. I waited on hold for over 20 mins to get a case manager assigned to me after receiving a letter claiming a case manager could help navigate their insane system. The representative on the number on the letter was clueless as to how to find out who a case manager is for me. Weeks of waiting for response for pre approval or pre authorization no one there seems to know which covers what for medications. To be told I need a prescription sent over after both pre authorization and approval were received. Why would a prescription be the last thing they request? It was literally the first thing my Dr submitted to them. I have an additional complaint since my review. I called my endocrinologist to request a 3rd Pre authorization or pre approval it is still unclear which one you are even asking for when you simply write PA. Your representatives each told me you had PAs received on the 3rd of Feb and again on the 9th of February. I received a email this morning stating I need a PA for my CGM Dexcom 7s. I don’t expect representatives to know medications but maybe some general knowledge between devices and medication would be beneficial for your representatives and for the love of god tell them CGMs would not be for cosmetic purposes. Your company sucks on every conceivable level. It is rife with incompetence.