CignaReviews of cigna.com

Their website sent me to a provider that was not covered in network, had me wait an hour on hold for someone who barely spoke English, and the situation was that it didn't matter because it wasn't covered. I'd rate lower if I could.

Me dan cita en dermatología en noviembre... 6 meses de espera... mucho peor que en la SS. Pasa lo mismo con los endocrinos, que directamente no te dan cita por estar todas las agendas llenas. Es una vergüenza.

Poor experience with Cigna this weekend. Their system was down, and no proper assistance was provided. Very frustrating when you need timely healthcare support.

The worst dental insurance. You can pay your monthly statement but they RARELY if ever reimburse for anything. It's almost like they are theives. Not once have they reimbursed for a cleaning. I had a tooth extraction for $300, they reimbursed $20. Please look elsewhere if you want dental insurance. These people are crooks.

Cigna has been one of the most frustrating health insurance companies I have ever dealt with. Despite paying extremely high premiums, they continually deny or delay prescriptions that are critical for diabetes management. It feels like profits matter more than patient health. The constant prior authorizations, denials, and hoops patients are forced to jump through create unnecessary stress and can seriously impact people’s health. For a company that claims to support healthcare, Cigna’s practices often feel unfair and harmful to the very people relying on coverage. High costs combined with high denial rates make this one of the worst insurance experiences I’ve ever had. Companies that repeatedly deny medically necessary treatments should be held accountable and investigated for unfair practices.

Was für ein Dre… den ! Kündigen mich zum 29.06.2026. Brief heute erhalten. Wohl noch nichts von einer Kündigungsfrist gehört. 3 Monate sind es ! Und keine 1,5 Monate. Über 10 Jahre Geld kassiert ohne Leistungen. Geht zum Anwalt ! So nicht

The 1 star is because you can't give zero. I jumped onto Cigna Dental Vision Hearing plan in November 2025, to start Dec 1. From the beginning it was not smooth. They changed start date, their phone lines were so busy you couldn't get through. Their handbook of coverage reads like it's designed to be inscrutable. And to top it off they do not provide digital copies of things and send documents printed on one side of the page. For a single claim I got 8 printed pages and they paid nothing. Good luck to anyone trying to get a representative on the phone who actually knows the plan. And you must be able to HEAR them and understand them. It was miserable experience where I wasted $60/month on a program that gave me 0. I cancelled the plan and am seeking a refund. Cigna's change to HealthSpring and HCSC? ( Which they never disclosed was delayed and made matters worse. Communications come from HCSC, whereas that entity was never recognized.. They sent me a secure email that I was supposed to open from a logo and company I had never heard of. Spam, is what I call it. No way I was clicking a link to an unknown organization. Just really poor service and communication. And Cigna’s response below makes this all clear! They took my money and take no responsibility. Healthspring website is a joke, you’d think a teenager set it up. Their app is no better. HCSC, nor U.S. Healthspring even exist on Trustpilot! Sorry, this is Cigna’s doing I want my money back!

The customer service is terrible. No one is trained. All we wanted to do was cancel my dad’s insurance due to him moving to a different state. First person I talked to took his info and said we could call back a week later to get the letter of cancelation so we could forward that to his supplemental plan so the effective date would be May 1st. I called in april. So, a week later at the beginning of May, they still hadn’t processed the request and it apparently wasn’t done right. So the next lady added a memo to the request with the appropriate info and said she would call back so I can get the letter. She never calked back. I called them again a week later and the third lady told me nothing has been done with the request and in fact for them to cancel my father, we have to write them a letter or get on a three way call with Medicare. We are currently on hold trying to get a hold of Medicare. Meanwhile, I’m supposed to send the letter of cancelation by May 19th and that’s not going to be able to happen now. I’m not happy with Cigna customer service.