CignaReviews of cigna.com

I received a denial EOB for service stating the medical provider was out of network. This is a provider I have been using for years in-network, who received approval on treatment literally two weeks before. I call Cigna (btw, the most atrocious customer service on earth), they say "sir this is not denied. It is still pending". I ask "if this isnt denied, why am I holding a denial letter you mailed me?". Her response "I DONT KNOW". The customer service reps are extremely lacking of information, and refuse to transfer you to a manager when you ask. It's a brutally hopeless overseas call center where they have no intentions of ever helping.

Useless. Online says prescription is covered with prior Authorization. When you do apply for prior Authorization it's denied. But they can't tell you how to change the application so that it will be approved. They said that an alternate medication should be requested. I asked what the alternate medication would be. They gave me the same medication.

My Union has our dental w Cigna - My dentist submitted a claim for work to be done March 26. Waited 30 day & said they needed more info - which was sent the same day. Called back in May - still working on claim. Called in June - said they needed more info (whole mouth Xray) which was sent in May. Called today - June 29 & they asked for the whole mouth Xray again. Finally someone with 1/2 a brain looked & say they had everything they needed on May 12. Seems like a very unorganized comapny with idiots working on the claims

This review concerns my experience with the HealthSpring Medicare Supplement Plan. A premium payment from my bank account did not go through. Based on the information available to me, I believe the problem was largely on HealthSpring’s side. My policy was cancelled without any prior notice to me. Over the next two months, the reinstatement process was extremely frustrating. I was sent incorrect forms, then told additional forms were required, and at one point had to start the process over from the beginning. After all of that, my request was ultimately denied with what amounted to a one-paragraph response that offered no meaningful explanation or assistance. Overall, I found the customer service disorganized, unhelpful, and very disappointing. Differing explanations on different calls. My experience left me with little confidence in the company’s ability to resolve problems when they arise, or they actually care about their customers.

Customer service is trash. They’ll also deny claims for stuff they are 100% supposed to cover I guess just because they feel like it. When you call and say you’re gonna die they say “sorry that sounds hard”. Hope I don’t die before I can get better insurance because this one is bullshit

Reply from Cigna says they care about my experience that’s a lie just marketing that they write that obviously they don’t because my therapist wrote a professional letter to the CEO and the CEO himself did not get involved at all so obviously they don’t care about me. I will not be writing them back anymore. This is all fake marketing. Don’t get Cigna CIGNA DENIED ME TO CONTINUE USING THE BEST THERAPIST IN THE WHOLE WORLD. HER NAME IS JENNIFER GOLLINGER. WITHOUT HER I WOULD FAIL.AND BE SEVERELY EFFECTED. SHE WROTE THE CEO EVEN AND THEY DIDNT CARE. THEY SAID NO THAT I HAD TO GO TO A DIFFERENT DR. AND JENNIFER WAS DAYS AWAY FROM BEING IN NETWORK HER CONTRACT WAS IN CREDENTIALING. I AM CANCELLING MY MEMBERSHIP ANYWAY. DO NOT GET CIGNA THEY DO NOT CARE ABOUT THE WELLBEING. THEY DID NOT EVEN OFFER HER $20 FOR A SESSION. THANKFULLY JENNIFER IS THE BEST THERAPIST OF MENTAL HEALTH RESCUE LLC THAT SHE OFFERED TO SEE ME FOR FREE! I PAY $5.00 TO USE HER ONCE A WEEK. THAT IS A PASSIONATE PERSON WHO TRUELY CARES FOR PEOPLE. NO WONDER CIGNA HAS ONE STAR.

Absolutely the worst I have ever dealt with. Cigna has been so incredibly incompetent our worldwide company after 3 months decided to switch to anything but Cigna come this years open enrollment

I have been an out of network healthcare provider accepting Cigna plans with out of network coverage. Cigna wrongfully changed my network participation status in 2023 and has been denying paying for claims since. I have called both Cigna and ASH more than 100 times and spent well over 50 hours during the last 2 1/2 years, but they are doing the SAME thing every time not correcting their problem. I am now very close to just sue them. Healthcare system in this country is just messed up by companies like Cigna. I hope justice is served in the near future.