CignaReviews of cigna.com

Cigna does not care about patients, it only cares about profit. Listen to the other 1 star reviews. It is sad to say, but companies like this are why the people in the United States revolt against the CEOs.

I've had to literally threaten my own life to get them to reveal that YES, emergency care was covered under my policy. Now I have EAP, they should offer therapists. They show one as accepting appointments within five days - THEY DO NOT EXIST. EDIT: they replied they'd help - they are doing this to cover up their problem, I've spent hours on the phone, we are moving to lawsuit not help - they can't be trusted to fix their own issues, we all know this is wrong and we do nothing as a society to end this grift, it's wrong of ALL OF US.

Fell and needed to go to the Emergency room and then was referred to go to an orthopedic doctor the next day. I saw the orthopedic doctor the following day and he gave me a boot to use in addition to the crutches (the latter of which I already owned). Cigna processed the claim for the emergency room and the orthopedic doctor visit (all within my deductible so I was responsible). The boot however was now beyond my deductible and I’m sure you can see where this is going…they denied the claim stating they needed me to call and give them the referring doctor for the boot. I dunno Cigna…maybe the same doctor I saw on the same day? Who did X-rays and an exam and then gave me the boot and billed you??!!!!!! So I go through the motions and call to give the agent both the name of the emergency room doctor and the orthopedic doctor (even though they are well aware of both). I was told the would reprocess. They did…and again denied the boot. I spent an hour arguing with an agent who finally acknowledged they had no idea why the boot would be denied. This is why people hate insurance. This is a huge game to them. The second I met my deductible they coincidentally deny the first claim they are 100% responsible for. These executives are making millions and I’ve now spent so much time trying to get a $499 boot covered. Absolute insanity. Oh and my deductible is $5000. Yup.

I logged into Cigna and saw MyCigna through MDLive as an option for virtual appointments. The portal stated that psychiatrist appointment would cost me $0 so I booked an appointment. I usually go through general medicine for $30 but was excited to see my dashboard say $0. Well the $0 was innacurate because I now received a bill for $261!? My portal is now updated to show $261 for visits but it was $0 or else I would have NEVER booked with them. I contacted MDLive and Cigna and customer support and neither could help or seemed to care. Don't waste your time with Cigna (I've seen other reviews with the same $0 incident happening to them as well so beware).

If I can give a negative star I would! I filed hospital care with Cigna Indemnity back in April, they paid me observation stay, but NOT my 5 days hospital stay. They sent a letter stating I can send them a UB-04 form or itemized bill which included everything they needed and still denied my documents. Honestly I would recommend CHUBBS life insurance and hospital indemnity insurance instead of Cigna!

Confusing process to file a claim. Website is the opposite of user frinedly. No clear phone numbers to call for specific issues. Just ambiguous options with automated responses. Taking several months to process claims causing extensive credit card interest and fees. One of the worst insurance companies I've ever dealt with.

Obtuve este seguro por medio de mi empleador, antes teniamos otro seguro y estaba muchísimo mejor, mi empleador paga casi $600 más lo que yo pago $200 y me han negado TODOS LOS RECLAMOS de mi esposo y míos, mi esposo es pre diabetico y con Sleep apnea y todos los referidos, prescripciones de los doctores que ellos mismos nos asignaron fueron NEGADOS! Fueron 6 meses de lucha hasta que me rendí, CIGNA SIMPLEMENTE ES UN ESLAVON MAS DE LA CORRUPCIÓN, EL ÚNICO RECLAMO aprobado fue de una cita al minute clinic a "CVS" otros corruptos iguales, esta cita por un resfriado facturó $1,200 dólares a CIGNA, recuerden que entre ellos se facturan cantidades exorbitantes para sangrar al sistema, más $125 dólares out the packet, lo gracioso es que llame a CVS por una explicación de la factura y no la pueden explicar, solo repetían "es un acuerdo entre CVS & SIGNA por servicio, así nada más, FRAUDE ES LO QUE SON ESTAS DOS COMPAÑÍAS! Manténganse lejos de CIGNA y CVS

Wish I could give Cigna a NEGATIVE 5. Auto-denials, insane amounts of paperwork, complaints have to be letters to a po box likely because C level knows they are universally hated. You “talk” to one useless person after another and now they want to cut rates or cut ties with UC Health, real top doctors and hospitals. It says it ALL. CIGNA is a low rent loser of a company. They are just so lucky that UHC is as bad or slightly worse. My new job offers BCBS and I accepted less salary to get rid of toxic CIGNA-rette that is CIGNA. They would let you die if they could.