ChowNowReviews of chownow.com

I strongly advise against doing business with ChowNow. Based on my experience, this has been one of the most frustrating and disappointing companies I have ever worked with. The sales process was misleading from the beginning. Promises were made to secure my business, but once my credit card was charged, support became virtually nonexistent. Reaching a real person for help is extremely difficult, and when you do, issues are rarely resolved in a timely or effective manner. Accountability is lacking, and follow-through on commitments is poor. There are significantly better, more affordable, and more transparent alternatives available in the market. I regret choosing ChowNow and would not recommend them to other business owners.

The worst company I’ve worked with. They charge my customers tons of fee like “support local business fee”, double the price on their own (they charge our customer $14 for a $7 item on my menu), and illegally skipped the payments to our account. It took a whole year fighting back and forth with them to cancel their service. Once we canceled the service they automatically charged me $500 for a printer that they never sent from the very beginning. When I called their customer services the representative literally told me that I had to prove them the I didn’t receive the printer or else they will proceed with the fee (what kind of nonsense is it). When I asked them to prove me that they sent me the printer they told me it’s not their responsibility to prove, yet they will charge me for the fee

Wish I had looked here prior to ordering with ChowNow. Order was accepted and delivery time provided. Unfortunately, when I contacted customer service after over an hour to inquire to my order, I was told their delivery window was within their acceptable range, but it still has not been picked up. When food finally arrived an hour and a half later, every single dish was ruined and an edible. Customer service repeatedly quoted the same line regarding acceptable time acceptable service. There is nothing acceptable about any of this. Will never use them again.

Order was never received but app showed it was delivered. There was no communication with any delivery updates. Having a hard time getting a refund and it was an expensive meal. DO NOT USE!

If I could rate zero, I would. Food never arrived after waiting for over an hour. Multiple attempts to call someone for assistance, finally reached them and was told they would issue a refund but it would take 3 business days to receive. No apologies, no dinner, nothing. Terrible service- DO NOT USE THEM!

ChowNow picked up my food order, drove to my house and dropped off 10 tulips at my house and kept my food!!! ChowNow customer service is not available. Never heard a word from them. ChowNow is a scam!

Ordered a pizza. Order went to the wrong restaurant, it didn't show up on my chownow account. Customer service told me the confirmation email went to my "other email" but can't tell me which one. No refund.

Food never arrived. Waited for an hour and a half. Terrible customer service. Had to go to the restaurant ourselves and pick it up. DO NOT USE!