ChowNowReviews of chownow.com

No food after order & payment

Ordered from Domo Cafe - Kahala on 3/20/26… It was storming I have two little kids… Left very clear delivery instructions. The delivery person, Sean H never delivered my food. Sean H never took a pic of the drop-off location… If he was lost there was no text or call… he reported the order was delivered to me, a complete fabrication.

Do not use this service! I ordered from a restaurant that I frequent pretty often And instead of putting it through my local restaurant, chownow sent the order to a restaurant 5 hours away from my house and they refuse to give me my money back. I never even got the option to change the location.

My ETA on my orders was 12:20PM from a restaurant that was 5 minutes from me. Order did not arrive until 12:50PM. Food was cold because did 3 other deliveries before me. ChowNow only offered $15.00 of ChowNow credit. Meal was around $50. They refused to give money back to my card instead of credit. They closed the chat and refused to speak any more regarding the issue or compensation. This was the first and last time I will use their service.

We have ordered from the same restaurant multiple times. The order takes over an hour for deliveries. When we call the restaurant the food has already been picked up and the order still takes between 45 to over an hour to get to us. We had 1 incident where the order was never even delivered. Though we did get a refund I definitely will not be using them again after today. This has happened way too many times. If you have the option to use DoorDash or uber I definitely don’t recommend using chownow!

This company should not be in business. Totally inept. The customer service is practically non existent. Terrible communication with restaurants leading to issues with customers.

They suck, cancelled my order after an hour and a half of waiting,

Worked in their Sales till recently. The new head of sales openly told us to mislead customers to make monthly numbers. They will vaguely make you feel they will deliver orders. Once you go live, they will tell you getting orders is your problem. Any orders delivered via their "marketplace" gets a 19% junk fee tack on by them - so not commission free. Very crooked company. They will alienate your customers going via their website. Stay away. If you are with them run.