ChowNowReviews of chownow.com

Customer service is non existent. We had an issue with out driver for our order last night. When I reached out to custom support I was stuck with a non responsive chat bot and was told that it was not their problem. The option to remove the gratuity for the driver was never even offered. At least when you use Uber there is some basic level of customer support.

Just a software provider that does not stand behind its service. Stay away. Horrible customer service.

Another business owner referred me to ChowNow. I did some preliminary due diligence but not enough. The mistake I made was not doing my thorough due diligence. ChowNow said they were integrated with Cuboh who was my aggregator. After months of not getting customers and my menu not populating across platforms correctly, I found out they still weren't integrated with Cuboh completely. I had already paid them for 6 months when I contacted UberEATS to see why I wasn't getting new customers. UberEATS said my store hadn't been open for over a month! I had been going to the kitchen. preparing food, and marketing the whole time! At that point I decided to cancel ChowNow and Cuboh and notified them in writing. Cuboh agreed to cancel my last month's bill because I told them in advance and they understood my reason for leaving. ChowNow kept trying to bill for another month for a service that never fully worked AFTER I told them I was cancelling. They didn't want to release my customer contact list either. Fortunately, I called in ahead of time to get it sent to me. They also sent an email to my customers advertising ChowNow, not my company. I paid them to market my company but they were trying to get my customers to download their app and buy food from any of the providers on there. This company is unethical and doesn't do good business.

I'd give 0 stars if I could. Placed an order totaling $23.60. They over charged my card for a total of $26.95. I was not notified that they would be doing this and placing a hold on my card until AFTER my order was placed and I received an email confirmation with this information. The charge on my card is from a restaurant in FL and I ordered from a local place in OH. I was told that I should receive the additional money they took from my account back in 7 days. Their customer service is HORRIBLE! All they say is "rest assured you will receive your money in 7 days" No mention of the charge from the wrong state or the fact that you aren't even told that they will charge your account more than your original order prior to placing your order.

Order never received. I called. I texted. I emailed. Did it all multiple times and nothing. Worst experience ever. Never order through chow now . Absolutely ridiculous.

The delivery driver went to the wrong address and our food is cold

I’ve ordered from chow now a couple times but I ordered Jan 30th to be sent to my friends . $70 worth of cupcakes . They didn’t get delivered but it wasn’t all their fault. I contacted customer support and talked with Kyle! Very nice and helpful.they are refunding my card no problems ! I will def use them again!!!

Extremely unreliable, on two occasions food said delivered but never received extremely frustrating!!! Customer Service speaks broken English extremely difficult to comprehend. NEVER USE AGAIN!!!