ChowNowReviews of chownow.com

Last night I placed an order from the local Bamboo restaurant. Delivery confirmed at 4:09 pm. Delivery at 4:51 was set. Nothing came. Then I get a text. Road problems, can't get there. I didn't see any... I kept getting texts can't find you. I tried to help and also said that's not near me. By 5:20 they offered to leave at the complex mailbox! I said no. So I called Chow Now and spoke to a Marvin(?) Who canceled my order. I stood outside in 32° weather waiting and finally said by now the food is cold and I don't want it. At 5:30 > get a call from the restaurant. I can hear the driving ranting in a foreign language. Who needs this garbage when your spending over $80 on food? I'll never use them again and stoll waiting for my refund. I was also told customerservice would send am email I have yet to receive.

Scam, money hungry and harassment. Charge me for 3 months and never launched my site.

If I could give fewer stars, I would. Do not use this third-party application. I used their service to order from a local restaurant on November 5, 2023. My order was missing items. Context: I ordered a seafood boil with shrimp, crab legs, muscles, potatoes, and eggs. My order was missing the muscles and crab legs. I contacted the restaurant three times that night. Each time I was informed that a manager would return my phone call to discuss this issue. After the third time I reached out to ChowNow to resolve the issue. ChowNow informs me that refunds cannot be processed without the restaurants approval. And, apparently, there is no remedy in place for situations where contacting a restaurant may be difficult. I am writing this review to warn all customers: DO NOT USE CHOWNOW's THIRD-PARTY SERVICE. Their service may be beneficial to restaurants--they are not beneficial to consumers.

I ordered food through ChowNow.. I left the driver a clear message with my apt # say deliver food to me ,directly hand food to me. I get a message saying my food was delivered but I never received my order😡 what kind of people do you guys have working for y’all?? I spent 52$ on my order just to not receive it.. I’ll never order through them again

They have terrible customer service. Where we are, many of the restaurants use ChowNow for delivery. So if we can't pick up, we're stuck with them or paying more through an app. Tonight we ordered food that never arrived. Then we had to hunt on ChowNow website and app to even find how to get help. After that it took 40 minutes for their customer support to come into the chat. They did agree to refund. And tried to say the issue was our phone number was wrong. Then how were we getting their customer support texts? It's the same number as the order phone number! Needless to say, we'll just be contacting restaurants by phone and picking up ourselves!

Just want to order food and need to use ChowNow. Fine. But, I need a verification code to log in. Fine again. I'll wait...and wait...and wait. Nothing! Ugh, I'll request a new code and then request another. Twenty minutes later and cannot place an order. Nothing in my inbox or any spam folders. This is a terrible, bush-league service that has no business being in the online business. If I could leave a worse rating, then I would. Any restaurant partnering with them will lose business.

Very poor customer service. Put in an order for our team at work, reached out when the order was 15 minutes late to find out that apparently the restaurant was closed as they had never acknowledged the order.....Restaurant being closed not their fault of course but to not follow up with the customer that the order wasn't acknowledged shows a true lack of caring for the customer

Chow now cannot be trusted to provide consistent delivery service. They use random drivers they know nothing about. If a driver decides they don’t feel like making a delivery or just wants the food they are tasked with delivering, they simply keep it. They have already been paid and have your tip. They claim they delivered and it is their word against the customer. I’ll never use them again