Choose Your HorizonReviews of chooseyourhorizon.com

Response from Choose Your HorizonApr 17, 2025

Hi Deborah, We’re truly sorry to hear that you had a frustrating experience — we take all feedback seriously and want to clarify what happened. Our records show that after you contacted us to cancel, our customer service team responded promptly and issued a full refund within 24 hours. We understand how important clear communication is, and we believe we acted in good faith and in line with our policies. That said, we want to be transparent: our cancellation policy and terms of service are clearly outlined and available to all patients before completing a purchase. We do our best to ensure that every patient has the opportunity to review these terms beforehand. We understand your frustration, but we can assure you that your concerns were heard and addressed quickly. – The Choose Your Horizon Team

Response from Choose Your HorizonApr 17, 2025

Hi Mary, We’re sorry to hear that you feel this way, but we do want to clarify a few important facts. You were issued a full refund nine days ago, well before this review was posted. Our team made multiple efforts to support you throughout the process — via email, phone, and text — and we did our best to address every concern you raised with care and professionalism. While we understand that your experience may not have met your expectations, we also want to be clear that we honored our policies, provided extensive support, and refunded you in full. We’re proud of the work we do to help patients and stand by the integrity of our team. – The Choose Your Horizon Team

Response from Choose Your HorizonMay 9, 2025

Thank you so much for your kind words! We’re really glad you’ve felt supported and comfortable so far—that’s so important to us. We’re excited to be part of your journey and look forward to walking through this next chapter with you.

Response from Choose Your HorizonMay 9, 2025

Thank you for sharing such a thoughtful reflection—it means a lot. We’re honored to be part of your journey and are so glad you’ve felt supported and safe throughout the experience. Your message beautifully captures the spirit of what we hope to offer: space, guidance, and care without pressure. We’re here every step of the way—for you and for anyone considering this path.

Response from Choose Your HorizonMay 9, 2025

Thank you so much for your kind words and recommendation. We care deeply about making this treatment accessible, compassionate, and grounded in real support—so it means a lot to hear that reflected in your experience. We’re grateful to be part of your journey.

Response from Choose Your HorizonMay 9, 2025

Thanks so much for taking the time to share this. It’s wonderful to hear that our team has made you feel cared for and supported—that kind of trust is something we really value. We’re glad the sessions have felt relaxed and helpful so far, and we’re rooting for you as you continue forward. Please don’t hesitate to reach out if there’s anything you need along the way.

Response from Choose Your HorizonMay 9, 2025

That’s amazing to hear—thank you for sharing! We’re so glad the process was smooth and that you’re already feeling a real shift. Wishing you continued clarity and progress ahead!

Response from Choose Your HorizonMay 9, 2025

We’re so glad to hear that, and we’ll be sure to pass your kind words along to Marissa! It’s great to know the at-home format worked well for you—making this experience feel both effective and convenient is exactly what we aim for. Thanks for sharing!