chomperlabs.comReviews of chomperlabs.com

Experience overall went well. I messed up my impression and they sent me another putty in the mail, which was nice. It took me a couple nights to adjust to the mouth guard, but now I have been wearing it ever since!

The fit on the night guard is better than that I got with the four previous dentist-provided ones. I like the material so far and am hoping it will last. My previous guards were much more substantial and contained more material. So far, so good….. 07/15/25 Update..... Night Guard still doing well and holding up to my hard use of it.

I’ve had 3 bottom night guards from Chomper for my grinding/TMJ. decided I wanted to get a top to keep my teeth from shifting and also continue helping with the TMJ. I messed up the 2 molds they give you and they sent me a 3rd mold for free AND paid for express shipping to get my guard to me faster. That makes me a customer for life!

Horrific from start to finish. I ordered the thin day guard, which after 3 weeks .. finally arrived. It wore down and had holes within 3 days. I requested a refund, and they offered to replace it instead. Another few weeks goes by, and I receive the replacement. Same issue. I requested a refund at this time, and I was told that I need to send BOTH guards back. I only had the one since, why would I keep the original one? Someone finally “allowed” me to ship it back. Well, tracking info was provided via USPS and the package got lost. It’s been almost 2 months, and they are now saying that until it arrives, I am not eligible for a refund. So even though it’s no longer in my possession and was returned at their request, you won’t provide the refund. They say have a 100% guarantee, or money back , which they will not uphold. Oh , should also note it takes days for customer service to respond. DAYS. I regret ever using this company’s product and would never recommend it to anyone.

Something very bad has happened to this once quality company. I have bought mouth guards for several years from Chompers. This year the experience was horrible. The tray was very different and didn’t fit my mouth at all. They sent another one, I did the impression and when I got my mouthguard it didn’t fit AT ALL. They asked me to send it back, my cost. Then promised to use my old impression from the past year to make a mouth guard. It never happened. I bought it in November. It is February. I was told they have a lot of orders. I demanded a full refund after they tried to charge me extra for the second tray they sent. What a disaster. There is not even an option to speak to a customer service agent on the phone. (That is also a change from the past.) Sad to see this company nose dive like this.

Customer service is typically only through e-mail or sometimes their internal chat messaging. I got my impression trays and they both did not fit my wisdom teeth. I contacted customer service and was sent another tray. That tray did not fit my wisdom teeth. They then offered to send another tray but was not any longer to fit wisdom teeth. Their impression trays do not fit wisdom teeth. They offered a refund at a reduced rate and tried to charge me for the impression trays and shipping.

Oct, 2024 This company is a scam. Their customer service as others have said is a joke as the few below have stated. There is no phone contact. Do not work with them. Their current website is not up to date so what you see is not what you get. And what you get is inferior and then they aren't responsible for making it good or give you your money back. You will have to pay another $40 to correct their inferior product. The problem is you won't get what you spent $189 for so stay clear. I will be disputing my credit card and filing complaints with BBB, Attorney General's office, and the Consumer Affairs Dept of CA - probably won't do any good!

Night guard does not fit correctly ,requested a refund as their website states and yet have had no reply. Multiple emails have been sent as there is no other ways to contact them. They will take your money with no intention of a refund. Big scam with no honesty. Avoid at all cost.