chomperlabs.comReviews of chomperlabs.com

This company's website states the time frame for when you can expect your night guard to be created and shipped. My night guard should have arrived at my home but it is still being made. I received an email from the company saying demand is high and there will be a delay. They did not offer free rush shipping due to this delay. I wrote the company and asked them for free rush shipping but the company did not reply. I can't comment on the night guard itself of course because I am still waiting. I did not pay the optional $20 rush fee so perhaps that is the issue.

Their Sonic Cleaner machine is garbage. Do not buy it. It broke within 4 months of me buying it. They sent me a new one and that one broke too. They then refused to send another one. Dont waste your money.

Horrific from start to finish. I ordered the thin day guard, which after 3 weeks .. finally arrived. It wore down and had holes within 3 days. I requested a refund, and they offered to replace it instead. Another few weeks goes by, and I receive the replacement. Same issue. I requested a refund at this time, and I was told that I need to send BOTH guards back. I only had the one since, why would I keep the original one? Someone finally “allowed” me to ship it back. Well, tracking info was provided via USPS and the package got lost. It’s been almost 2 months, and they are now saying that until it arrives, I am not eligible for a refund. So even though it’s no longer in my possession and was returned at their request, you won’t provide the refund. They say have a 100% guarantee, or money back , which they will not uphold. Oh , should also note it takes days for customer service to respond. DAYS. I regret ever using this company’s product and would never recommend it to anyone.

Something very bad has happened to this once quality company. I have bought mouth guards for several years from Chompers. This year the experience was horrible. The tray was very different and didn’t fit my mouth at all. They sent another one, I did the impression and when I got my mouthguard it didn’t fit AT ALL. They asked me to send it back, my cost. Then promised to use my old impression from the past year to make a mouth guard. It never happened. I bought it in November. It is February. I was told they have a lot of orders. I demanded a full refund after they tried to charge me extra for the second tray they sent. What a disaster. There is not even an option to speak to a customer service agent on the phone. (That is also a change from the past.) Sad to see this company nose dive like this.

Customer service is typically only through e-mail or sometimes their internal chat messaging. I got my impression trays and they both did not fit my wisdom teeth. I contacted customer service and was sent another tray. That tray did not fit my wisdom teeth. They then offered to send another tray but was not any longer to fit wisdom teeth. Their impression trays do not fit wisdom teeth. They offered a refund at a reduced rate and tried to charge me for the impression trays and shipping.

Oct, 2024 This company is a scam. Their customer service as others have said is a joke as the few below have stated. There is no phone contact. Do not work with them. Their current website is not up to date so what you see is not what you get. And what you get is inferior and then they aren't responsible for making it good or give you your money back. You will have to pay another $40 to correct their inferior product. The problem is you won't get what you spent $189 for so stay clear. I will be disputing my credit card and filing complaints with BBB, Attorney General's office, and the Consumer Affairs Dept of CA - probably won't do any good!

Night guard does not fit correctly ,requested a refund as their website states and yet have had no reply. Multiple emails have been sent as there is no other ways to contact them. They will take your money with no intention of a refund. Big scam with no honesty. Avoid at all cost.

They sent me back my impression kits twice saying the impression would not work to create the guard and wanted to charge me $10 each time to do another impression. I reviewed the impressions both times before sending back and both times had fully captured my teeth. I decided to just cancel my order instead because I don’t want to deal with another impression that again may not be acceptable. They are not honoring a full refund and charging me for the impression kit and shipping ($25). This process had way too many complications and now I’m out money on a night guard that I’ll never receive.