ChiquelReviews of chiquel.com

Thank you 🥰☺️

I loved how easy it was to order my wigs on the telephone. My Customer Service person was very knowledgeable and courteous. She answered all my questions and made the final price very clear to me. I received my wigs from a backorder to get the color I chose. I could have been more pleased with how fast I received my wigs and other items I ordered. Thank you!!

I love my Loryn and the service and ship time were great on this!! I may at some point look to buy another color, it is such an easy to wear wig and the fit for a petite head is nice.. Thanks!!

Excellent virtual consultation. Website easy to navigate and wig arrived quickly

I am new to wearing quality wigs. The Jackson x 2 that I received in the colour that suits me (Champagne-R) is wonderful. I love it, thank you. But there is room to improve the shopping experience. To be fair its because I purchased Jackson in 2 other colours and had to wait for their arrival. Then I returned and ordered again. This process takes too long and I did not read about it first. Viewing online wig photos or a wig video review does not guarantee you will like the colour. There are too many variables that effect wig colour online. The Chiquel Oakville store is nice but could have salon like bright lighting, and carry ONE of every WIG that is sold by the Chiquel online store. Each supplier like Belle Tress, has their own colours so the real store should have all colours represented in those wigs (not each wig in every colour). Small swatch samples are not that useful. With modern day merchandising, you know which wigs sell the most in which colours so those are the ones you should have in store (at minimum). If the wig I want to try on is not available in the colour I want, atleast I can try the wig on, and see the colour I want in a different style, but in a real wig. Clients should be able to travel to the store and view the wig before ordering it to have confidence its right for you, style and colour. This is really important because the cycle time from order to delivery is 7-14 days or even months (for preorders). Hello, today we have Amazon Prime and even Costco, we are not used to these long wait times and equally long returns. With Chiquel, its like shopping in 1952 from the Sears Catalog. Surely this process can be improved with modern day practices. Chiquel has a phone service (identifies as "receptionist") and takes messages during normal business hours. What kind of business cant afford customer service during during business hours? You are informed that someone will call you back within 24 hours. Its possible they are cutting costs to give us lower prices which we appreciate. Going to the physical store takes me 3 hours each time but atleast I have that option living 100km away. In my experience with these Jackson wigs, it took 18 days till I got what I wanted. I bought it on May 7 and I didnt get it (in Champagne -R) until May 25. The process went faster because I went to the store in Oakville so the return was processed immediately. As long as you understand this, then you wont be disappointed with the cycle times involved. Customer service is very friendly and helpful. Returns accepted in original condition. Thank you Maria!

Love this wig. I usually wear it up with a large clip and it looks great. I get many compliments when I wear it. The color (Palm Springs blonde) is beautiful. My interactions with Chiquel have always been very positive. Also, love Amanda!!! I’ve learned a lot from watching her as I am a fairly new wig wearer.

Love the Winston and the style. Also beautifully made.

This is my 2nd Gabor “Cutting Edge”. I love the cut, color (golden wheat and biscuit). Looks amazing 😊. Great Bob.