ChiquelReviews of chiquel.com

It was trial and error to find the right topper for me. I found it in Lyric - walnut mist. It matches my own hair colour perfectly and covers my male-pattern baldness. I will continue purchasing this topper.

Excellent service all around- from the quality of my beautiful new hair piece to the quick shipping and delivery to my door. Chiquel keeps their customer experience their top priority with second to none vast selection and help every step of the way. I have become a forever customer. Thank you.

Service is always exceptional. In a consultation with Marie Claire in May she encouraged me to try on various colours and styles of wigs on me. That day, I bought the two I loved best, but because I know which other colours and styles also appeal to me, I can shop with confidence especially during sales!

Was supposed to be USPS, but it wasn't delivered till 8:30 pm. Thats too late. Estimated time of delivery was changed twice.

Product is perfect size and color

The wig came in less than a week. I love the color l ordered, and how Paige fits. I have already worn her out and received a lot of compliments. I can't believe the price. I checked in my other website where l also order wigs and the cost was 3x more. I'm so happy l found chiquel.

Great communications.

I preordered a Jon Renau wig in Catalina Blonde from Chiquel on 8/15/25 because I was intrigued by the platinum color of the money piece everyone was raving about. I don't normally wear blondes but thought the platinum might neutralize the warm tones. I received the wig on 10/6/25 and was disappointed to discover the money piece was yellow; but I was stunned that Chiquel had sent my wig box in a soft outer envelope rather than the normal sturdy outer box I've always received my wigs in. The wig box arrived badly damaged as would be expected. Since I occasionally sell my wigs on the secondary market, I rely on the original packaging to be in brand new condition, and that includes the wig box. The fact that the wig was too small for my above-average size head was now a moot point. Everything about my order was disappointing and disturbing and I just wanted to put it behind me asap. I contacted Chiquel on 10/6/25, the day my wig arrived, and listed my grievances. I asked for a free return label, a 40% damages fee, and a full refund of the wig price to compensate me for the emotional upheaval I was experiencing thanks to their unusual modus operandi. My request was a bit over the top but demonstrates how upset I was over my experience with this company I had never done business with before. Chiquel knew they had one very unhappy customer on their hands. Based on 7 years of doing business with professional wig retailers without incident, I expected Chiquel to have the same standards and refund me expeditiously. On 10/7/25 Chiquel responded by telling me that color code 101 refers to platinum blonde rather than white and may look more creamy depending on lighting and monitor settings (whatever that meant). Regarding the packaging, I was told they use waterproof sealer bags to protect their wigs from moisture and environmental exposure during shipping. They said this method minimizes contamination risks for their clients who may have compromised immune systems. (I couldn't believe what I was reading! Without the structural support of a sturdy outer box, the wig box is guaranteed to arrive damaged.) "We'd be happy to send you a new Jon Renau box at no charge, packaged in a protective carton to ensure it arrives in pristine condition. Unfortunately, we are not able to offer a refund in this case, as the product and color are consistent with manufacturer specifications and the packaging method is in line with our standard shipping practices." On 10/7/25, I responded that replacing the smashed wig box with one in pristine condition would be sufficient. I realized from their response that customer satisfaction was not a top concern for Chiquel and that I'd probably be lucky if they followed through with their offer to replace my damaged wig box. No response. On 10/8/25 I wrote Chiquel again to ask whether they understood that replacing my wig box would be a sufficient solution. Again, no response. On October 9, 2025, I wrote Chiquel asking them whether they ever received my initial reply that replacing my crushed wig box would be a sufficient resolution to this matter. I added that they get an F for customer service, that I was running out of patience, and that I would be writing a Trust Pilot review on my experience with them. On 10/9/25, Chiquel responded that they understood my frustration and wanted to clarify a few points. "The Jon Renau Haute wig was shipped correctly according to the product description and images on the website. We're sorry that the color didn't meet your expectations, but it was not misrepresented. As a gesture of goodwill, we offered to send you a replacement Jon Renau box since your original arrived damaged. Please note that the wig purchase does not include a separate entitlement to a replacement box, this offer is purely an act of kindness to resolve your concern. A special request has been placed with Jon Renau on your behalf, and we will ship the replacement as soon as it arrives." After receiving no responses to my subsequent emails to Chiquel after the 9th, I reached out once more on 10/21/25 and asked them whether they would kindly contact Jon Renau and remind them that I was still waiting for my replacement box. (I was sick of being stuck in limbo with a wig I could not wear, could not return, and could not resell since I didn't even have a presentable wig box.) No response. On 11/4/25 I called Jon Renau directly and explained to a representative what I had been going through with Chiquel. The kind lady on the other end of the line told me I'd have my replacement box within a few days and that they'd contact Chiquel for an explanation. The box arrived from their California headquarters exactly 3 days later. I also heard from Chiquel on the 4th informing me that I'd get my replacement box sometime next week. I never responded.