Chinese LaundryReviews of chineselaundry.com

loved my shoes, the packaging was GREAT! thank you guys!

Still so frustrated. Won't be ordering from them again

Half of my order was canceled withrout my knowing so until the delivery arrived. I saw the pending charges on my account but when they canceled one of my items because they didn't actually have it in stock, the final charge o my reflected one order. I was never notified about the shortage. It took over a week to get a response from customer service and no consolationwas offered. Their inventory system sucks and their customer support is worse.

With past purchases I have always experienced great customer service. I'm in between sizes when I wear their shoes so I have to be careful when buying them online. I just wish that the company would branch out and bring a Chinese Laundry to Chicago. I hate how long I have to wait especially for a shoe that is popular. If they had a store here I could accurately try their mechandise.

I love the shoes. But I contacted customer service after I received a shipping notice that seemed strange and found out that a pair of shoes I ordered-were no longer available as my pair was defective. I asked to have sale price applied to similar shoe and was told no and no apology I was never notified. I called another time because my shoe showed online and placed order and then a cancellation notice came with no explanation. I emailed customer service and got no explanation.

The shoes were super cute, however the quality of shoe and return policy is severely lacking.

I'm so impressed with Chinese Laundry's customer service that I had to take the time to write this review. I returned a pair of shoes that were too big on a Monday. I paid for them to be shipped through UPS. The shoes were received and processed one day later and an email sent to me to confirm their arrival. On Wednesday morning the credit was sent to my account. WOW! I've never ordered through this company before but I definitely will be in the future because I appreciate their quick turn around if I have a problem.

I had bought a pair of CL shoes at Nordstroms which developed a problem -- the beads over the toes fell off. Nordstroms no longer had the shoe and referred me to the manufacturer. This was at least 3 months after purchase. CL asked me to send them photos of the shoes, and the receipt, which I did. Then CL replaced the shoes. Amazing! Thank you.