Chillever.comReviews of chillever.com

Response from Chillever.comJan 9, 2024

Thank you so much for your heartwarming words! We are truly delighted to hear that the gifts you received from us have left a meaningful impact. It's our pleasure to provide products that resonate with you and bring joy to your daily life. We appreciate your trust in us and are grateful for the opportunity to be a part of your special moments. Thank you again for choosing us. Wishing you many more moments of happiness with your cherished gifts. Warm regards,

Response from Chillever.comJan 4, 2024

Hi Gayle, Thank you so much for taking the time to share your feedback with us! We truly value your input and are thrilled to hear that you found our shopping experience easy and that the blanket arrived promptly. It's heartening to know that it made for a special Anniversary gift. Your satisfaction is our priority, and we're here for you if you ever have any more needs or inquiries. Thanks again for choosing us!

Response from Chillever.comJan 4, 2024

Thank you so much for sharing your experience! Your words of praise truly mean a lot to us. It's wonderful to know that she loved every detail. We're honored by your recommendation for Chillever's custom design services. If there's anything else we can do for you or if you have more ideas in mind, please don't hesitate to reach out. Thanks again for choosing us!

Response from Chillever.comJan 4, 2024

Hello Barb, we apologize for the inconvenience of your order not arriving in time for Christmas. Could you please reach out to us at [email protected] and provide your order number? This way, we can investigate and assist you further. Typically, our processing time is around 15 business days. If your order exceeded this timeframe and arrived later than expected, we'll gladly reimburse your order. Your understanding is much appreciated. Thank you once more for choosing us!

Response from Chillever.comJan 2, 2024

Thank you for sharing your experience. We would like to clarify that our normal turnaround is about 15 business days, excluding weekends and holidays. Your order was placed 12 days ago and, unfortunately, could not be delivered in time for Christmas. We believe this information was communicated clearly in our shipping policy on the website. The delay in processing your order was primarily due to the holiday season, and today marks only the 8th business day since the order was placed. We kindly request your patience for approximately 7 more business days for the delivery. If your order does not arrive within this timeframe, please feel free to reach out to us via email. However, after checking our records using the provided email and name, we did not find any correspondence from you. To ensure proper communication, please verify that the email address is correct at [email protected]. We appreciate your understanding and cooperation. Thank you!

Response from Chillever.comJan 2, 2024

Dear Melissa McRae, Thank you so much for sharing your delightful feedback! We are thrilled to hear that the customized motorcycle ornament for your boyfriend was a hit. Creating memorable moments is what we strive for, and your positive experience is truly rewarding for our team. If you ever have more occasions to celebrate or need another special gift, we're here for you. Thank you for choosing us, and we look forward to serving you again in the future! Best regards,

Response from Chillever.comJan 2, 2024

Dear Ruben Garcia, Thank you so much for your heartwarming feedback! We're overjoyed to hear that our products brought happiness to you and your children. Your recommendation means the world to us. Creating moments of joy is what we aim for, and we're thrilled that we could contribute to your positive experience. If you ever need more delightful items or have friends and family to share recommendations with, we'll be here for you. Thank you for choosing us, and we look forward to serving you and others in the future! Best regards,

Response from Chillever.comJan 2, 2024

Dear Todd, ​​​Based on the tracking information, the package was delivered in or at the mailbox at 1:47 pm on December 28, 2023 Before we proceed, please check the following: 1. Check the address for any mistakes. (House number, street name, etc.) 2. Ask the neighbors if it was accidentally delivered to them. 3. Reach out to the post office if they are somehow keeping the package for collection. 4. Contact the shipping unit for further information. ​ We have responded to your emails multiple times. Your order, placed on December 18th, was delivered promptly within 8 business days. It's important to note that the delay in delivery was attributed to the Christmas backlog, and unfortunately, the order was placed too late for Christmas. Please conduct the necessary checks mentioned above and inform us if the item has not been received. We will proceed accordingly. Looking forward to hearing from you! Best regards,