Chili'sReviews of chilis.com

I had a very disappointing experience with a waitress Chiquila at the Machesney Park, IL location. After she was absent from our table for over 10 minutes, I politely asked the bartender for a drink refill. When she returned, she appeared visibly upset, pointed at us, and stated that we would be assigned a new server. Despite continuing to serve other tables nearby, she refused to assist us further. I requested to speak with the manager Tay and explained the situation. He offered a complimentary dessert, which felt like an inadequate response to the issue. What made the experience worse was that the manager informed the waitress of my complaint, and she returned to our table to confront and argue with me in front of other guests — an entirely inappropriate and unprofessional action. I called for the manager a second time, and all he said was that her behavior was “not typical” and offered another apology on her behalf. What I expected, and still expect, is a direct apology from the server for her unacceptable conduct.

My husband and I went into the Veterans Blvd.location , in Metairie, Louisiana today, July 22,25 and were very disappointed with appearance of this restaurant Smelled of mold or mildew.Floors were not clean and seemed to be slippery. Food not as tasty as from previous times .service not up to standard of being very attentive . We will not visit this this location again.

We ordered a “rib combo” and didnt get ribs and we asked how to fix it and get ribs she reported us to the manager and said we were rude because we wanted it fixed and made us leave very disappointed and this customer service is truly disappointing and disgusting.

We contacted corporate because our IP address had falsely been flagged when purchasing gift cards. Apparently, we print out gift cards too frequently for people we give them to personally handed, and partake in buying ourselves some now and then. Who knew? Amy was great at correcting the problem extremely fast, and we are thankful for the corporate exec end who fixed this problem. I always get the Santa Fe veggie burger with the sauce no cheese, mashed potatoes on the side or asparagus, several people we know love the Ancho salmon, and many more go for the classic meat burgers and fajitas. While I would love to see more meatless items at this time in 2025 like vegetables and not just cheese as a go to, or as a possible topping, like think veggie enchiladas you can keep/remove cheese from, chimichangas, breakfasts!!! Every Chili's we visit has great consistency with people providing friendly service and good, simple fun. We've been on the road or down nearby in person. Great tortillas, beans, simple things, and yes, that veggie Santa Fe burger never fails. We've introduced some non-American pals to Chili's who hesitate to try it and wind up loving it. One of them is a fellow whose go to now is the Ancho salmon! Salmon is an awfully hard thing to find for people at casual restaurants across the USA. At one of the locations we regularly frequent, the staff had sold out of my veggie burger by mid day. They are apparently that popular there. They gave our lunch party a pile of all kinds of veggie sides, chips and salsa, and a free chocolate cake for no extra cost! Very courteous, down to earth people. Love you Chili's!

The service at the Chili’s in Tinley Park, IL is amazing! They have new management and the quality in how the food was prepared was much improved. The manager’s name is Kirk

I had Kori as my server tonight and we had a group of 20 to 25 people. She was very sweet great smile the whole time. I didn't see any manager try to help her with our group nor help with the other tables she had before us. She tried to stay on top of everything and everyone. I just think it's ridiculous seeing that young lady had to run around like that by herself. She did incredible! Thank you Kori for hospitality. This brandon on 60 1281 e brandon blvd

Today I picked up my food from chilis in round lake on Rollins Road and they gave me the wrong food, I called back so that I could come back to get my order corrected, the young man placed me on hold for 20 minutes I guess hoping I would hang up. I took a screen shot of my phone. I then called back again asking for a manager to be placed on hold again, manager never got on the phone. Chilis has great burgers that’s why even after 3 messed up orders they always seem to get my burger right. I’ve had mushy eggrolls not cooked all the way, no utensils, no napkins but ketchup. A handful of fries, burnt fries. I didn’t want free food just my order corrected. I will not be eating there anymore.

Food quality horrible!! Ordered brisket and chicken quesadillas which had virtually no meat! I paid $40 and was very disappointed , I will never order from them again . Not what they showed pictured at all .