The Children's PlaceReviews of childrensplace.com

Missing Order, No Help – Stay Away I ordered from The Children’s Place in March and never received my items. While tracking says it was delivered, I never got it. I’ve sent eight emails to customer service with only one unhelpful reply. Klarna denied my case based on tracking, but I still never got what I paid for. The lack of response and accountability is outrageous. I’ve now had to escalate to their corporate office. Avoid ordering unless you’re okay losing money with no customer support.

I was in the Augusta Mall Children's Place store on May 13th. And I had a wonderful experience! I was able to find what I was looking for. Management was exceptionally nice! She was patient and very helpful with a bubbly personality. I will definitely be going back real soon!

Worst customer service ever. Bought some clothes online and explained the promo code wasn’t working, it’s a 75 percent off sale with an additional 20 percent off final sale. Well it wasn’t taking twenty percent off it only took off 3 percent.. I was confused so I read the whole promo code policy and I was within the policy. I only bought items from the 75 percent off sale. So I emailed them and they sent a message with the promo code policy. They said if I have other questions then I can call and wouldn’t reply to my email about how I was within the policy. Days later I bought my kids some summer clothes and shoes. I get the pairs of shoes today and the sizes are all off. One shoe that’s size 13 are a tad big but will work perfectly while the other shoes that are size 13 are a tad small and make it look like his heel is hanging off the back. I emailed them about an exchange and I get an automated email sent to me about exchange policy and that if it’s an online order then I’m responsible for shipping them back and need to pay for insurance as their not responsible for lost packages this makes me worried that even if I ship them back that I won’t receive an exchange or a refund. I spent over 600 dollars in the last few days and now I’m regretting it cause now I have to either buy three more pairs of shoes from the store and eat the cost or have him wear shoes that look too small and I have really bad rigid thinking so it will bother me everytime I see him wear them. SMH.. I know for now on I will never order from children’s place again. I get better customer service from Walmart and they’re always so kind

Don’t order from The Children’s Place if you need it before 3 weeks!!! I see from other comments this seems to be an issue. When I was placing the order, it said it would be delivered on May 2. However. On May 1st it still didn’t have any tracking info so I called customer service. They said it should ship soon and once it ships it takes 10 business days to arrive. Wow! No one has a 3 week shipping turn around these days! Except The Children’s Place! Don’t buy if you are needing stuff for vacation!

I had a terrible experience with the return policy. I received a gift that was brand new, still with tags, and is still available for sale both online and in-store. However, I did not receive a gift receipt from the giver. I understand that the policy states that items need to have tags and an original receipt, but I find this to be a poor return policy, especially for children's clothing. Kids' sizes change frequently, and sizing is not universal between stores. The gift I received was too small for my son, and I simply wanted to exchange it for a larger size, but that was not permitted. Nothing can be done without a receipt! I had never shopped at Children's Place before this incident, and I have no intention of doing so in the future. Their return policy discourages parents from wanting to shop there. If I had been allowed to exchange the size, I would have likely bought additional items during my visit. Even offering store credit would be beneficial for the store, as customers often end up purchasing more than just the store credit amount

I really appreciate your help Jasvir was cashier that time She helped me lots

I ordered a tee-shirt for my grandson, which is of very poor quality and customer service was HORRIBLE HORRIBLE HORRIBLE! It took 16 days from the day my order was received until it was delivered. The delivery date was changed 4 times (always delayed, of course) and after the 3rd delay I wrote to Customer Service asking what was going on. They replied that it would take a max of 10 business days. Of course, they are open on Saturdays, and ALLLLL of the delivery services deliver on Saturdays and some of them on Sundays. Yet, they don't include both Sat and Sun. In the letter they never said that it was 10 days from shipping, just "10 days". So, they leave things vague, then tap dance like crazy to avoid accountability. After it arrived on day 16, I called to request a refund of the $6.99 shipping I paid (for one tiny item, a little boy's tee shirt). They wasted so much of my time, and theirs, defending their right to be an incompetent, uncaring, lousy company, after which they refused to refund shipping. I have blocked this company from ever emailing me again as I wouldn't take something they were giving away for free. If you can't honor your commitments, provide a quality product and respectful customer service, I will not do business with you again. I regret the day I ordered this gift for my grandson. Please note that their rating on this site is a meager 1.6 - I wish I had noticed this before ordering from them.

Ripped me off. Ordered a bunch of stuff and they only sent a label to the package. Won’t refund because they say I received it. Contacted multiple times.