The Children's PlaceReviews of childrensplace.com

Hello, Today I visited store #4073 to shop for a few things for my children. Unfortunately, my experience with an associate who stated her name was Neek was very unpleasant. When I went to check out, my total came to more than I had budgeted for. I apologized and politely explained that I needed to remove a few items. The associate immediately became visibly irritated and responded with a rude attitude. From that point forward, she treated me as if I were an inconvenience rather than a valued customer. Even as I tried to make light of the situation and remain friendly, her demeanor stayed unprofessional. As I completed my purchase, she said, “Have a better day,” in a tone that came across as sarcastic and dismissive. I hope this feedback is used as a coaching opportunity. Even if a customer has to put items back, associates should maintain patience and professionalism—especially when the customer is being polite and apologetic. This interaction was not a good reflection of the company’s usual standards of customer service. Thank you for taking the time to review my concern. Sincerely, Mrs Griffin

Horrible customer service. I have ordered from them before. I accidentally selected pick up. I called immediately to change to shipping. I was told I couldn’t do that and also couldn’t cancel. I then was told it will be shipped to a mall in California and if I don’t drive 300 miles and pick it up it will be returned to the company after 5 days. At that time they can refund my money to me. He then proceeded to tell me, next time make sure to check shipping. It was obviously a mistake. There won’t be a next time. I just hope I eventually get my money back. He was rude and as unhelpful as he could be. Could have easily been fixed and avoided this long unnecessary process.

Where do I begin. I've shopped here since my child was little always online.As there is not a children's place near me. These people now do not have anywhere where you can print a label, a paid label to send back things that don't fit or that you just don't want. And god forbid, don't take the tag off for your child to see if the shirt's gonna fit or anything, because they will not accept it back.If the tag is removed. So basically people your foot in the bill for shipping twice, keep that in mind.When you order here. Well, I am sending this back the cheapest possible way that I can get it to go as long as it's got a tracking number that I can keep. Also, keep in mind.I would advise sizing up for your children.It's good that everything's made out of cotton.But i'm telling you now, as soon as you wash and dry it.Not gonna fit much longer.

The Children’s Place Return Policy I visited The Children’s Place to exchange a pair of pants that my daughter received as a gift. I presented the gift receipt with the pants, but I was informed that, according to their policy, I had exceeded the 45-day return period. The gift receipt only contains the purchase date, time, store number, store address, and a series of other numerical codes. Notably, it does not mention their return policy. The store manager, customer service supervisor, and manager all strongly advised me to visit their website to review the policy. It would be beneficial for The Children’s Place to include a return policy on the back of the gift receipt, providing clear instructions for customers who wish to make a return.

If I could, I would give them zero stars. You must pay to return the crappy products. Products are very poor quality.

Quakerbridge mall Lawrenceville. NJ THE CASHIERWAS SO RUDE, I NEVER SHOP AT CHILDRENS PLACE, I WAS THERE WITH COWORKERS PICKING OUT GIFTS FOR HER SON. CASHIER DID NOT GREET ME AND ASK IF I FOUND WHAT I WAS LOOKING FOR. THE STORE WAS EMPTY BY THE WAY (12.00PM MONDAY). SHE SAID ENTTER YOUR INFO IN THE PAD. I WANTED IT TO BE EXPLAINED; FIRST TIMER HERE. I'M DOING MY JOB AND HIT A KEY ON THE PAD. I ASKED IF I HAD OFFENERED HER BECUSE I QUESTION WHY I NEED TO ADD EMAIL ADDRESS. HOW DO YOU WANT YOUR RECEIPT? I APOLIGIZED AND STATED I WILL NEVER COME BACK TO THIS CHILDRENS PLACE AGAIN....I PASSED A CARTERS TO GET HERE.

TodayI had such a great another experience shopping at Children’s Place. The clothes are very nice, affordable, and perfect for kids. The customer service was excellent – everyone was very friendly and helpful. A big thanks to Mecanzy,. I will definitely come back again for another shopping trip. Highly recommend!

A horrible experience today, August 7th 2025 at the Woodbridge location in VA. I spent $223 on girls uniforms and I was requested to pay for bag. The staff watched as I take all the stuff I purchased out without a bag. This is really bad that the staff couldn't give a bag of 15c to say thank you!!!