The Children's PlaceReviews of childrensplace.com

Making returns even with receipts is so difficult, poor customer service, employees always have a rude attitude.

This place is trash. I don’t recommend anyone going there. Their return policy is not favorable to the customer at all. I gave my niece something for Christmas and it was too big and tried to return it, and they would not return it even though I purchased it with my credit card had the date the time and everything and they still would not return it because I didn’t have a physical receipt who really keeps 20 or 30 receipts for gifts they bought for Christmas no one and their customer service is terrible. The sales associate was rude and I don’t recommend anyone going to children’s place in Leeds, Alabama.

I had ordered 3 things as a birthday present and all 3 were too small. When I called the rep was not helpful at all. emailed them all I wanted was just to send this order back and reorder a size up. They said they didn't take returns on clearance items. That's fine but mark all the items non returnable and leave some that doesn't. When another rep emailed back she said I couldn't return the 2 items on clearance and the other item I could return but with a 6.99 shipping free. That's almost half of what I paid for the item. Poor customer service!

The economy is disgraceful people are being laid off and much more. This company have no remorse for their customers when it comes to late fees, no extension or anything. If your bill is due to the first of every month and you pay it on the 2nd or the 3rd of the month they slap you with late fee charge. The operators are no help and just keep repeating the same crap over and over without any solutions. Shame on this company

The customer service people of the Children’s Place at Gilroy Outlets were rude when I went to pick up my order. The looked very annoyed with eye rolls, and they were asking to each other who is going to attend the costumer. You should supervise more frequently the employees you hire.

Been a loyal customer for 8 years with 4 kids. Customer service is the worst. Missing items and lost package they just tell you to contact courier and report to police. Will never buy online again! Hope this business goes down by hiring lazy representatives!

I ordered 6 jeans for my son. They arrived and looked nice, but after one or two washes multiple of them developed holes on them. Mind you, my son has some other jeans from walmart (Wondernation) that he's had for 2 years and they are still in great condition. He had not done anything differently with the jeans that we got from the children's place than the jeans he had from walmart. I also had washed the jeans all together, so they were washed the very same way. So there was no difference in how they were worn or how they were washed. The only difference was they quality. When I called children's place with my concern of their quality and desire for refund - they gave me a claim number and want me to return the item to determine if it is a quality issue on their end or damage on my part in which they would discard the items without giving me a refund. I have no problem returning the items but if their judgment is poor and they decide it was an issue on my end and not theirs, I will lose the defected items and my money. This is terrible customer service. If I could give a zero I would. This is bad quality and poor service. I will not be buying ANYTHING from childrens place again. Even walmart has better quality than them when it comes to their childrens jeans.

Had I known when they offered me their credit card and I would save an extra 30% today that I could not make my credit card payment over the phone, online, or with a store by phone, I NEVER WOULD OF GOT IT! They expect me to hand them my banks routing number and account information for payment which will never happen. So now I have to go get a money order somewhere and then mail it to them. Evidently clerk over the phone at one of their stores told me customer were complaining for them charging for using your debit card to make a payment so they thought…”WELL THEN NO MORE DEBIT CARD PAYMENTS!” So for me it’s now,”NO MORE CREDIT CARD USAGE!”