The Children's PlaceReviews of childrensplace.com

I went into the location in Sudbury Ontario and bought 3 items for my grandson that were on clearance/final sale. The staff was friendly and did say it was a final sale, which was fine. When I got home,(1.5 hrs away), I realized that the sandals I bought were the wrong size. I'd made a mistake and grabbed 0-3 months instead of 6-12 months. I called the store and I said I know it's final sale but could I just exchange them for the right size. I was told no they don't return or exchange final sale items. So I said ok I'll take it up with customer service. I thought it would be an easy task.....I was very wrong. Customer Service told me the same as the store. I argued the fact that I didn't want a refund, just simply the right size. All he did was repeat the same bs, over and over, and I couldn't really understand him that well so I asked to speak to someone else. He then said, I can get my supervisor for you but he's going to tell you the same thing. I said, fine put him on. So I then spoke to the supervisor Zain, who told me the same thing....well I am persistent....Zain offered to email me a coupon for the price of the sandals so that I could go back to the store and buy the right size. That would mean I have 2 pairs of sandals (one pair that I can't use), for the price of 1. That would mean that he would be costing the company money by sending me a coupon, rather that just simply allow the exchange. I argued this point to him and told him it makes absolutely no sense to do that. He just kept repeating himself so finally I said, screw it, send me the coupon and I'll sell the other pair. So he says to go on the site and create an account and make sure I click all the boxes and call him back. So I did. Call him back and he's telling me whatever was supposed to happen on his end didn't happen. Finally he asks me for my address. I give it and he says, ohhh.. you're from Canada...it's not going to work. I was already very frustrated by this point, but now I'm pissed!! I said so now what?? I said, do you see how this is wasting your time, and mine when you could have just allowed me to make an exchange and nobody is out anything. Now I'm supposed to wait for HIS manager to call me and send a gift card in the mail. Remember I live 1.5 hrs away and by this point I am ready to leave Sudbury and I am sitting outside the store. So I asked Zain if his manager was going to send me a gas card too because I would have to come back another day. He put me on hold and came back to tell me they would FINALLY allow me to go in and do an exchange. I was in the store when they called the manager of the location to tell her to let me do the exchange.(I wanted to get my hands on the right size sandals before someone bought them and then all this would have been for nothing.) I had him on the phone when I was in the store and the assistant manager who served me had her whole face and body language screaming that she was pissed off over the situation,(idk why... not like it comes out of her pocket), but she had to do it anyway. She also kept my receipt, which I didn't mind because it was all final sale anyway...... but what a shit show just to have a simple exchange. I did tell Zain that I would never shop there again, as I have worked in CS for many years and have never heard of such crap. Keep the customer happy and coming back is not what they practice by reading these reviews and having this experience. Do Better!!

I shouldn’t even give a one! Terrible customer service! Received text order was at the store and ready for pickup. They couldn’t find the order ! 2 girls spoke to the manager in another language, speak English please! Manager responds with it hasn’t been unpacked yet , come back in a couple hours! I should not have to go back, go unpack the boxes instead of standing round! Very angry and disappointed

Employee very arrogant when I was returning a child’s swimsuit! It was not on clearance when it was purchased. But now it is so I couldn’t return or exchange. Since when are swimsuits on clearance at the beginning of the summer? Please explain that to me, I would have just exchanged for another size but wasn’t given the option. Doubt highly I will be back to your store. Your policies make no sense

Extremely frustrating experience with the Children’s Place credit card. I closed my account and paid the balance in full, yet they continued sending bills for tiny residual charges and fees that appeared after closure. Instead of clearly resolving the issue, customer service was unhelpful and confusing, and I had to repeatedly follow up just to understand why I was still being billed. This feels disorganized and unfair for a closed account. I would not recommend this credit card to anyone who expects clear billing and proper account closure handling.”

Too bad there isn't zero stars to click on. Good luck if you ever want to unsubscribe. It's impossible to get rid of them, and they send multiple emails daily. I ended up calling them, and BOTH times they said the emails would stop within 2 days. They didn't. Just ended up blocking them, and will never order from them again. Pests

Like the staff

Stephanie and Allie were so helpful. Excellent customer service

I had a wonderful experience at the Guilford Surrey store thanks to Taman. she helped me choose school dresses with excellent manners and a very professional approach. Her customer service was outstanding she was patient, attentive, and made sure I found exactly what I needed without feeling rushed. It’s rare to come across someone so dedicated and courteous. I truly appreciate hes help and would highly recommend asking for Taman if you visit the store!