The Children's PlaceReviews of childrensplace.com

I am in the same position as all of you. Placed an order over 10 days ago; says processing. Called, fell asleep while on hold woke up an hour later to the same hold music and I’m not exaggerating. I placed an order for my daughter’s school clothes and nothing! Please everyone bombard the Better Business Bureau. I will be contacting them EVERY DAY until something is done about this. You don’t take people’s money and not produce product and with no follow up explanation. That’s as good as stealing and you’re holding peoples money!!! We can’t cancel, can’t call or email anyone! This will quickly turn into a legal matter!!! I’m not going to stop reaching out to BBB and other entities of the law until this company is reprimanded for its horrible lack of care for its consumers and their money!!!! Just horrible!!

Along with everyone else I placed an online order 8/7 and as of 8/20 it says the order is being processed. No one answers the phone to help, email just gets you an automated reply. This whole business is a joke! I want to cancel my order and can't even get a hold of anyone to do that.

I wish I could give them zero stars. Do not order online from them AT ALL!! I placed an order for uniform shorts on August 12th. It is now the 20th and they took my money and I have not received a tracking number, no updates, nothing!! I had to go out and buy more shorts because my son starts school next week!!! I ordered from Old Navy and got my order in three days. Children’s Place you should be ashamed of yourself. People are dependent on these clothes for their children for school and people are left with nothing!!! Unacceptable!!!!

Not only did I recieve the wrong order but I couldn't even go to the nearest store to return it or exchange it. Because they messed up, I have to go out of my way to fix THEIR mistakes. I was on the phone for 1 hour for them to tell me I have to wait 3 to 5 business days to get my refund back for the school clothes I bought 13 days ago that I need no ow because school started. They Couldn't even give me a prepaid card or anything! Now I have to wait for the refund and go to stores that are likely out of school clothes because school started. The only reason why i bought it online but Please do not waste your time on ordering online!!!!! Just go to the store.

I ordered online 10 days ago. Order has not shipped yet. They will not answer Customer service number and I held over 30 minutes and emailed but of course no response yet.

Placed my order took off my money been waiting for 2 weeks now for the school clothes and now its saying youe getting my order ready

Limeridge mall location has a horrible cashier and manager combo. After spending $300 on line the cashier said she was not able to give me store credit for jeans that were missing a price tag despite the fact that it was obvious they were never even tried on and had all the other tags and stickers. When I wanted to talk to the manager the cashier told me I would get the same response but I still wanted to talk to someone. The manager told me she would give me a store credit because I was frustrated, ummmmm I’m frustrated because your cashier was rude and I am a regular customer who spends my hard earned money at your store, the manager lectured me which was insulting. Furthermore they were unable to find a different item on my receipt to refund me and after 20 minutes I was the one who solved the issue so your welcome for doing your job!

SO I MADE AN ONLINE ORDER ON AUGUST 2. MY ORDER WAS 91.11. AUGUST 12 I GET AN EMAIL STATING MY ORDER HAD BEEN SHIPPED. OK GREAT, CHECKED MY CARD AND 90.87 WAS TAKEN OFF BY CHILDREN PLACE FOR REASON UNKNOWN. SO I CALLED WAS ON THE PHONE DAM NEAR AN HOUR FINALLY SOMEBODY ANSWER. I ASKED HIM WHY WAS I CHARGED DOUBLE HE SAID IT WAS PENDING AND IT WOULD BE BACK ON MY CARD 3-5 DAYS 7 DAYS LATER NO MONEY. NOW WHEN I CALL THE CALL VOLUME IS TO HIGH. I HAVE SENT 2 TO 3 EMAILS NO RESPOND. I WILL NEVER ORDER FROM CHILDREN PLACE EVER AGAIN.. THEY R THEVIES AND LIARS. I HOPE THEY GET SHUT DOWN FOR MISLEADING AND STEALING FROM PEOPLE 😠😠😠 SIGN VERY UNHAPPY EX CUSTOM PS I'M GETTING THE LAW INVOLVED✌✌✌